AbacusLaw with Skype for Business Hosted in Abacus Private Cloud Improves In-firm Communications

Company Background
With over ten years of experience handling a variety of practice areas, Carmona Law is a full-service law office with locations throughout Central Florida and Puerto Rico. It provides its clients with the most effective and innovative legal representation, all while maintaining an ethical and highly professional standard. The firm’s lawyers, in partnership with its legal support team, aggressively represent those facing issues related to family law, immigration, real estate law, estate planning, civil and commercial litigation, criminal defense, probate and Puerto Rico law.

Products Used
  • APC
  • AbacusLaw
  • Office365
Industry

Legal

Business Challenge

Multiple Office Locations Require Internal Communication

Operating from offices in multiple locations, the team at Carmona Law needed a convenient and reliable method of communicating internally, after having experienced issues with the usability of its existing messenger system. The firm also sought a solution that it could run alongside AbacusLaw inside of its Abacus Private Cloud, which it implemented in order to keep its data and that of its clients secure.

 

The Solution

AbacusLaw plus Skype for Business inside Abacus Private Cloud

AbacusNext is a Gold Partner with Microsoft, which helped to make it an easy decision for Carmona Law to choose AbacusNext in the first place for all of its technology needs, as it is a one-stop-shop for their business. As a part of the ongoing customer support and service that AbacusNext provides, when Carmona Law’s designated Abacus Support Engineer learned that the firm was searching for a better messaging platform, the engineer recommended they consider Skype for Business. When the Carmona team agreed to adopt it, the AbacusNext support engineer made the transition process smooth and convenient, by assuming the task of installing Skype for the law firm. The firm experienced no downtime and had Skype for Business up and running right away. The team noticed a marked improvement in the ease of in-firm communication, about which, Operations Manager, Andrea Casanova commented, “[It] improved in-firm chat communications and is easy to use when we could not locate someone over the phone.”

The Results

Today, the Carmona Law firm still relies on Skype for Business for daily, internal instant message chatting.

Employing legal technology management solutions from AbacusNext alongside Microsoft’s Skype for Business allows the Carmona Law Firm to streamline its operations across multiple offices, save time, improve communication, and ultimately, focus on what it cares about most; winning the cases of its clients. 

See why AbacusNext with Microsoft is the leading choice for efficient legal case management technology, meeting even the most stringent security standards and improving the way law firms operate.