How does one operate an extremely lean practice, have up to 11,000 cases open at any given time, while providing client service that ensures customer satisfaction, loyalty and retention?
Peter C. Merani, an attorney and Amicus customer based in New York City knows how. His firm has experienced unprecedented growth and success since its inception as a solo practice in 1993, to the 19 person insurance law focused firm it is today.
Peter has been an Amicus customer from the beginning, and has never looked back. He has seen the technology grow and has kept his Amicus soft ware current, allowing him and his associates to leverage new features and enhancements as the product has evolved.
Peter advises that “over the years we have been able to streamline our operation, and clients understand that we can handle large volumes of cases in a cost effective manner, while continuing to produce high quality work.” Peter is the type of person that looks toward the future. His office is modern, ultimately paperless, and ahead of its time.
He recognizes and understands that technology is an important part of running a successful business, and consequently both Peter and his many clients are reaping visible rewards.
Overseeing such a high volume practice necessitates a finely tuned system, and Peter has found that in Amicus.
Firm members rely upon Amicus for document management, case management, time tracking and monitoring tasks. “We use the task feature a lot… It helps us stay on top of and manage the file. We have designed precedents for certain files, and use this system to ensure that things move along, and that no dates or tasks are ever missed”.
Quite possibly the greatest benefit that Peter sees in Amicus is the efficiency it brings. Amicus reduces overhead, allows him to “operate a lean practice, which in turn benefits his clients”, and “with Amicus Attorney’s document generation capabilities, the amount of work that would, without a practice management system, take 5 people to do, I can do on my own, in the same amount of time.”
Without a doubt, Amicus is saving Peter money by lowering overhead, earning him extra money by ensuring that all billed time is captured, and giving him more free time to engage his passions outside the office!
Amicus is fully integrated into Peter’s practice from human resources, to case management, to time tracking, and so much more. Amicus has proven to be an invaluable part of the firm’s operation. Peter takes advantage of so many amazing Amicus features, including Document Assembly and Precedents.
Custom records and custom pages keep the status of payments, remittances, and so much more for his thousands of files with clients including the New York Port Authority. He is able to access comprehensive, complex data easily within seconds. A variety of documents are generated in moments, reducing the need for manual entry and excessive overhead.
We asked Peter, if he could summarize very simply how Amicus helps, what would he say? “Amicus Attorney gives me the ability to be a great advocate for my clients, but still have a life outside our office. We have looked into other products, and nothing rivals Amicus Attorney.