"Coupled with issues printing locally and terrible customer service, they felt nickel-and-dimed for everything"
For a number of years, the office of Bart J. Carey, Esq. has been on a mission to virtualize their practice in an effort to eliminate IT headaches and maximize profits. The firm first worked with a service provider who claimed to offer an integrated cloud environment, but the solution didn’t accommodate their AbacusLaw software, the core application used to manage their cases and clients. Next they migrated to a less robust hosting provider, but were dissatisfied with the solution, service and company. Again, they had trouble running AbacusLaw within the environment. Coupled with issues printing locally and terrible customer service, they felt nickel-and-dimed for everything and began to look for a new, fully integrated and managed solution that would allow them to use all of their applications and tools in an efficient way.
"As soon as Abacus Private Cloud became available, we immediately stopped looking"
“We had started to look for solutions to replace our cloud provider,” said Susan Collins. “As soon as Abacus Private Cloud became available, we immediately stopped looking. We’ve relied on AbacusLaw case management software for a number of years, and have always been very pleased with the level of service and support. With a proven track record of trust and professionalism, Abacus Private Cloud was a logical next step for us.” After a smooth migration to Abacus Private Cloud, the firm immediately experienced the benefits of their new fully integrated and managed private cloud environment. All of their data and applications, including AbacusLaw, Adobe Acrobat Professional, QuickBooks, Office 365 and Support Calculators, now reside under one roof and work together seamlessly. The speed of all applications has dramatically improved, helping to maximize their efficiencies. Additionally, all printing issues were resolved and IT headaches have disappeared.
“We don’t know IT, that’s not what we do,” said Michelle Carey, Paralegal. “From the beginning, Abacus understood our requirements, what we were trying to accomplish and knew how to get it done. Everyone is always very professional, helpful and answers our questions in a way that we can understand.”
Since migrating to Abacus Private Cloud, the firm has expanded and their system has grown with them. Adding new employees is easy as there is now just one person to call for all IT-related issues. Continued Michelle: “We have the utmost confidence that when we pick up the phone, Abacus understands what we need. We never feel misdirected, confused or nickel-and-dimed. The trust we have in Abacus is unparalleled.”