Cargo Control USA supplies a complete line of cargo-related products and supplies. The company supplies a complete line of cargo restraint related products to the trucking industry but also serves the US military, industrial suppliers, and all types of original equipment manufacturers.
Limited Access to Information
Cargo Control was previously using two different programs to track and manage their business. In these systems, the Sales Team still did not have access to the right type of information to make sound decisions about growing their territories.
Inability to View Complete Sales History
The sales team was unable to view the product level details of invoices without having to go to paper files and pull a copy. Cargo Control wanted to empower the Sales Team to access such detail at their desktop and therefore see trends and take advantage of opportunities to upsell based on customer’s history.
Cargo Control needed their sales team to be able to access information quickly and efficiently so that they could better serve their customers.
Results provides the Sales Team with complete customer history, including records of what and how often their customers order, as well as information on the most popular items for each customer, allowing the Sales Team to make better decisions to grow their territory.
Users have appropriate access to the information they need to grow their territories; the sales team no longer needs to submit requests and wait for the information.
Cargo Control has been impressed by the attention they receive from the Results Support Team. They always receive an immediate response to questions and support tickets.
”Phenomenal” Training Library
Users can learn about Results by accessing the Online Training Library anytime of day. The videos provide a convenient way to train new users on the system.
Favorite Results Feature
The Reporting module allows Cargo Control to perform both Standard and AdHoc reports so that they can make better business decisions. “We love how we can access an unlimited amount of information in just a few clicks. We use Results Reports to view activities in the various territories and follow the process of a prospect to a closed sale,” states Denise Godfrey.