Expert Support on-demand at your fingertips
Browse self-help knowledge bases, view open service and support requests, manage contact user accounts, cloud usage, product licenses, invoice and payment options, and more from the AbacusNext Customer Account Portal:
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Maximize your ROI with Support & Training
At AbacusNext, we are committed to excellent technical support for our customers.
Standard Support is provided for all active subscriptions. Higher response levels also available:
Basic Support
Premium Support
Support Features
Basic Support
Premium Support
AbacusNext Product Support & Knowledge Bases
Technicians are available Monday – Friday, with additional support during busy seasons. Get immediate access and answers through the Account Portal or via links here:
Premium Support Available
Our Premium Support offering is designed to help customers seeking to further increase productivity, reduce business risk, and optimize investment in AbacusNext technology solutions through a more direct and customized partnership with our team.
Enroll in Premium Support by contacting your Account Manager or calling 800-500-3627
With Premium Support enrollment, your firm gets:
When updates to your software are released, you can get individual support from a dedicated representative to make sure the updates are deployed quickly and efficiently.
You may contact us by telephone on a 24×5 basis to report a software problem or service request and provide input for the severity level of the issue. Your issue severity level determines our initial response objective, so expect contact within:
- 30 Minutes response time, 24 x 5, for Severity Level 1
- 2 Hours response time, 24 x 5, for Severity Level 2
- 4 regular business hours response time, for Severity Level 3
You have access to a dedicated support phone line that will place you in our Premium Support queue for expedited response to your requests.
Your TAM is available for a yearly onsite visit to review your account, plan your upcoming upgrade, participate in strategic planning discussions, and review product
roadmaps. Your TAM will be available for weekly or bi-weekly project calls with you to ensure you are getting the most out of the premium service. In addition, your TAM will assist with scheduling your application upgrade at a time that meets your business needs. Upon request, we’ll also create a screen recording of the process we used to resolve your ticket, or a written step-by-step guide on how to use the software.
Access to our Learning Management System (LMS) which includes all of our certification training classes, video content, and more.
Additional Support
Product Training
Become an expert of your AbacusNext technology with tutorials and personalized training options.
Get TrainingSchedule Cloud Updates
Our in-house team of cloud technology experts is standing by to make sure your systems are running at maximum efficiency.
APC Scheduling Assistant