Expert Support on-demand at your fingertips

You may contact us by telephone on a 24×5 basis to report a software problem or service request and provide input for the severity level of the issue. Your issue severity level determines our initial response objective, so expect contact within:

• 30 Minutes response time, 24 x 5, for Severity Level 1
• 2 Hours response time, 24 x 5, for Severity Level 2
• 4 regular business hours response time, for Severity Level 3

You have access to a dedicated support phone line that will place you in our Premium Support queue for expedited response to your requests.

Your TAM is available for a yearly onsite visit to review your account, plan your upcoming upgrade, participate in strategic planning discussions, and review product
roadmaps. Your TAM will be available for weekly or bi-weekly project calls with you to ensure you are getting the most out of the premium service. In addition, your TAM will assist with scheduling your application upgrade at a time that meets your business needs. Upon request, we’ll also create a screen recording of the process we used to resolve your ticket, or a written step-by-step guide on how to use the software.

Access to our Learning Management System (LMS) which includes all of our certification training classes, video content, and more.