These requirements are applicable to the latest version of ResultsCRM:

Processor

On Premise InstallationsAbacus Private Cloud Installations

Results Server
1 Core (3 GHz) for OS
1 Core (3 GHz) for every 5 users

Results Server Role
1 Core (3 GHz) for OS
1 Core (3 GHz) for every 5 users

Workstation
2 GHz or higher

Workstation Role
2 GHz or higher

Notes: Other Applications - The above requirements are for running ResultsCRM only. If running additional applications on the same computer, ensure that the computer meets all requirements and has sufficient resources for those other applications as well as the host operating system.

RAM (System Memory)

On Premise InstallationsAbacus Private Cloud Installations

Results Server
4 GB for OS
1 GB for every user

Results Server Role
4 GB for OS
1 GB for every user

Workstation
4 GB or higher

Workstation Role
3 GB for OS
1 GB or more per user

Notes: Other Applications - The above requirements are for running ResultsCRM only. If running additional applications on the same computer, ensure that the computer meets all requirements and has sufficient resources for those other applications as well as the host operating system.

Operating System

On Premise InstallationsAbacus Private Cloud Installations

Results Server
Windows Server 2016 / 2012 R2 / 2012 / 2008 R2 / 2008 / SBS 2011

Workstation
Windows 10 / 8.1 / 8 / 7.
Windows Server 2012 R2 / 2012 / 2008 R2 / 2008 / SBS 2011

Notes

  • Both 32-bit and 64-bit editions of Windows are supported.
  • Home Editions of Windows are supported ONLY for Results Workstations. Home Editions are NOT supported for the computer that Results Server and Microsoft SQL will be installed on. Home Editions are NOT supported on a single computer that will be acting as both Workstation and Server.
  • Other Applications - The above requirements are for running ResultsCRM only. If running additional applications on the same computer, ensure that the computer meets all requirements and has sufficient resources for those other applications as well as the host operating system. We do not recommend that Results Server or SQL Server be run on the same computer as Microsoft Exchange.
  • Service Packs - The latest Service Packs for Windows are required. In general, we also recommend that you install the latest service packs available for supported versions of the third-party products.

Results Server Role
Windows Server 2016, 2012 R2

Hard Disk Drive

On Premise InstallationsAbacus Private Cloud Installations

Results Server
MINIMUM: 10 GB free space on drive where SQL database resides (actual space required depends on database size).
Note: Additional disk space is needed for linked documents, emails, pictures, etc.

Results Server Role
MINIMUM: 10 GB free space on drive where SQL database resides (actual space required depends on database size).

Workstation
MINIMUM: 1GB free space

Workstation Role
1 gig on each VDI provisioned.

Notes: Other Applications - The above requirements are for running ResultsCRM only. If running additional applications on the same computer, ensure that the computer meets all requirements and has sufficient resources for those other applications as well as the host operating system. We do not recommend that Results Server or SQL Server be run on the same computer as Microsoft Exchange.

Microsoft SQL Server

On Premise InstallationsAbacus Private Cloud Installations

Results Application Server
SQL Server 2016 / 2014 / 2012 / 2008 R2 (Standard / Enterprise)

Workstation
No special requirements

Notes

  • Both 32-bit and 64-bit editions of SQL Server are supported.
  • Operating System - Your Version and/or Edition of SQL Server might not be supported under all Operating Systems listed above - check Microsoft's Requirements for details. NB: Windows 10 does not support SQL Server 2008 or 2008 R2.
  • Split Install - The Results database (SQL Server) may reside on a different computer from the Results Application Server - this is called a split install. These two computers must reside in the same subnet and domain.
  • Service Packs - The latest Service Packs for SQL Server are required.

SQL Server Role
SQL Server 2016
4 GIGs/RAM BASIC
plus
500 MB/RAM for every 5 active users
OR
1 GIG/RAM for every 4 GIGs/DATA

Other

On Premise InstallationsAbacus Private Cloud Installations

Results Application Server
.NET Framework 3.5 and 4.x
RECOMMENDED: NTFS file system (rather than FAT32), for general security and full functionality of Results.

Workstation
.NET Framework 3.5 and 4.x

As provided by Abacus Private Cloud.

Power

On Premise InstallationsAbacus Private Cloud Installations

Results Application Server
UPS (Uninterruptible Power Supply)

Workstation
No special requirements

As provided by Abacus Private Cloud.

Network

On Premise InstallationsAbacus Private Cloud Installations

Results Application Server

To support workstations over a Local Network: TCP/IP Network Protocol and Client for Microsoft Networks. If using subnetworks, install the Server(s) and all workstations in the same subnet.

For wireless access, wireless network must be of high quality and reliability.

Workstation
Network connection to Results Server

On Premise Network

1mbps down/1mbps up transmission rate

Successful use of Client’s APC Environment requires a properly routed internet connection that can reliably sustain a sub 100 millisecond (ms) response time between the network that Client’s APC Compatible Device is connected to and Client’s Abacus Private Cloud Server.
Where more than one of Client’s Abacus Private Cloud users are trying to connect to Client’s Abacus Private Cloud server through the same internet connection concurrently, there must be a minimum of 1Mbps/1Mbps dedicated to each one of those users. As used herein, the above stated connectivity requirement shall be referred to as a “Reliable Connection,” and it shall be Client’s sole responsibility to obtain a Reliable Connection.
Abacus works with multiple upstream providers to ensure that Client has multiple paths through which an internet connection may be routed to Client’s APC Environment. Abacus cannot control how Client’s Internet Service Provider(s) routes its internet traffic. As such, In the event of latency in Client’s internet connection to Client’s APC Environment, it shall be Client’s sole responsibility to ensure that Client’s Internet Service Provider(s) adequately routes Client’s internet connection. The fact that Client is unable to resolve the latency in Client’s internet connection to Client’s APC Environment shall not constitute “for cause” for purposes of terminating Client’s APC Subscription. It is further recommended that that Client have multiple upstream internet service providers to avoid performance issues caused by a single point of failure.

Display

On Premise InstallationsAbacus Private Cloud Installations

Results Server
1024x768 or higher at 32-bit color

Workstation
1024x768 or higher at 32-bit color

1024x768 or higher at 32-bit color

Note: Not all 4K configurations are supported at this time.

Special Notes

On Premise InstallationsAbacus Private Cloud Installations

Firewalls
Ensure that Results and SQL Server are not blocked at the Application Server.

System Check
When installing Results Server, the Installer will perform a System Check to ensure that your machine meets requirements.

Novell Network
A Novell Netware File Server can be used for storing shared documents, backups, etc. but the Results applications must be installed under Windows.

Windows Managed Service Account
This type of account may be used with the Results Services provided that it has full Administrator rights on the local computer.

As provided by Abacus Private Cloud

Product Integrations and Third-Party Links

Results Web Mobile (RWM) & Results Field Service Management (FSM):

On Premise InstallationsAbacus Private Cloud Installations

Results Application Server
Results Application Server must have IIS support and be running and maintain an Internet connection. An SSL Certificate is required, to protect your data. A fixed IP address is required.

Workstation
Results RWM & FSM were designed for running in modern browsers on most smartphones and tablets. Can also be run in PC / Mac Browsers -- Chrome, Safari, Firefox (ESR), IE (11, 10), Edge.

Workstation Role
Results RWM & FSM were designed for running in modern browsers on most smartphones and tablets. Can also be run in PC / Mac Browsers -- Chrome, Safari, Firefox (ESR), IE (11, 10), Edge.

Outlook E-mail Integration

On Premise InstallationsAbacus Private Cloud Installations

Workstation
Microsoft Outlook 2016, (2016 with Office 365 subscription)2, 2013, 20101,3 POP3 is supported.

Workstation Role
Microsoft Outlook 2016, (2016 with Office 365 subscription), 20131,3 POP3 is supported.

Outlook Contacts & Calendar

On Premise InstallationsAbacus Private Cloud Installations

Workstation
Microsoft Outlook 2016, (2016 with Office 365 subscription)2, 2013, 20101,3 POP3 is supported.

Workstation Role
Microsoft Outlook 2016, (2016 with Office 365 subscription)2, 20131,3 POP3 is supported.

QuickBooks

On Premise InstallationsAbacus Private Cloud Installations

Results Server
QuickBooks Pro, Premier, and Enterprise versions currently supported by Intuit, up to and including Version 20173,4,6.

The QuickBooks Desktop SDK (QBXML) requires that an interactive windows session be used when connecting to QuickBooks. This requirement exposes a potential security weakness in the APC environment.

Results Server Role
QuickBooks Pro, Premier, and Enterprise versions Version 2017.

The QuickBooks Desktop SDK (QBXML) requires that an interactive windows session be used when connecting to QuickBooks. This requirement exposes a potential security weakness in the APC environment.

Special Notes

1 No support for integration with 64-bit editions of Microsoft Office and Outlook, or Click-to-Run versions. Integration with both 64-bit and 32-bit Microsoft Exchange is supported. 2 If using Office 2016 with an Office 365 subscription, integration requires a full, installed Office application. No support for integration with online only subscriptions (such as Office 365 Business Essentials) 3 Integration with older versions that are no longer supported by their applicable third-party vendor (e.g. Word 2003, WordPerfect 10) will likely continue to work with Results but have not been tested with Results 2017 or later. Technical Support for links with unsupported third-party products is limited. 4 QuickBooks with ResultsCRM supports US & Canadian Windows versions.  QuickBooks supports US Windows versions only.