AbacusLaw is a reliable case management software and provides a trustworthy way for me to manage my cases. I like that it has a client conflict feature. I am able to keep up with calendaring, client notes and court appearances in an efficient manner.
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More Happy Clients
Great program with amazing support. I love that we have all of our case information in one area which is easy to access and configure to our needs.
The customer service has been excellent whenever needed. I enjoy the simplicity of the basic functions and their connection--particularly the calendar billing and e-mail accounts which all used to be separate.Another benefit is that the calendar data base saves my e-mails to the specific file.
AbacusLaw has been very good for my office and staff! I likethe simple way it fits into my legal practice which keeps dates and matters calendared and organized in a very efficient manner.
Our experience with AbacusLaw has been very positive since we acquired it 7 years ago. We are a small office so the use of AbacusLaw makes our document management (storage & access), time management and accounting particularly important. The integration of all of these function makes it possible for my partner and I to manage an active real estate practice and divorce mediation practice with support staff. Additionally, on the few occasions we have has some sort of a glitch, the support team has been quick to address it. The greatest benefit is the capacity to integrate document management and financial management and billing.
AbacusLaw is excellent! Keeps all files up to date! I can link each email with each file so I never worry about what things have already been done. I can easily set reminders, tasks, appointments and easily access them from the calendar or the client file.
Abacus' customizable features and packages helped me focus on different law subjects. I love the calendaring, which helped me create some workflows for my firm. In addition, I enjoy the mobile feature, which keeps the information synced to my laptop. The key payment features are also helpful. Also of importance is how everything is attached to a matter, which makes information and relationships easy to find.
We had a great training session with Ben Fuu de Lemos last week. His training was designed to show us exactly what we wanted to learn in Abacus and we are excited to utilize our new skills!
I wanted to praise Robyn Drake and Cloud 9/Abacus for the wonderful service I have received recently. Robyn is pleasant, dependable, prompt and thorough. She is a delight to work with.
Our implementation engineer has been outstanding in his assistance with our move to the Abacus Cloud. He’s been two steps ahead of our innumerable questions which is tremendous!
Paul has been extremely helpful in the upgrade of our firm’s Amicus service. He sent timely follow ups (even thought we were a bit delayed on our part) and has been very prompt in his responses to any questions that we posed to him. We notice that he even responded to our queries after regular working hours, which was very impressive. We look forward to working with him again as well as other outstanding individuals at Abacus.
I wanted to tell you that I received nothing but outstanding service from Dylan and Tom during this purchase. I made the call this morning and we purchased it by afternoon with all the help these gentlemen put in. They have been attentive, immediate responses and catering to our needs. Thank you for hiring such great innovators.
John helped us today install our updates, fixed several major problems, and one very unique problem that we stumbled across! He was very patient and very kind!! Thanks for hiring such great people.
I wanted to write and say that Larry Smith provided outstanding customer service. He is extremely responsive, both on the phone and through email. When I did not understand something, he explained it well and illustrated what to expect. I greatly appreciate his professionalism and feel he cares about me. I communicated with him a month later and he still remembered what he communicated. I truly feel valued as a customer because of his exceptional attention to detail.
I am extremely happy with the service I received and I am also sure others in the office will be pleased as well.
John was very helpful answering my accounting questions. He was very knowledgeable and was willing to go the extra mile for me.
I would like to take the time to thank Jerry from technical support for his fantastic customer service. I have spoken to Jerry at least 4 times and each time he is very courteous, patient, knowledgeable and takes time to ask someone else if he doesn't know the answer. He is a great asset to your company.
Cloudnine is a wonderful alternative to using an in-house network when it comes to cost and efficiency. Its technical support has always been extremely helpful and respectful even when I overlooked simple solutions. The team also went way beyond the scope of their job to even help troubleshoot things that occurred on my end.
I have been a loyal customer of the Amicus Attorney software for years, while recommending it to colleagues wherever I go and I am certain that moving forward will be great for us all!!!
We have had an extremely smooth process in moving our office to the cloud! Adam Rudnicki has been incredibly professional in dealing with my questions and resolving every issue with the migration and set up! It has been a pleasure to work with him.
APX is so easy to use and it integrates perfectly with my software, which is convenient because I don't have to go outside of my system to process a credit card transaction.
Immediately after clicking off a payment I like how APX automatically emails you a recipt, confiming that everything went through correctly. It's easy to utilize- I would recommend it to other legal professionals.
Quick, easy, automatic. APX integrates seamlessly with my billing process and is a great time saver by means of not having to wait for my invoices to be paid.
Abacus Payment Exchange is convenient, easy to use when clients want to pay with a credit card, and cost effective. In fact, it is costing us substantially less than the previous vendor we used. It also works really well in the cloud environment. At this point, APX has become a necessity for my practice.
I would recommend it for firms that are sales oriented. We run our entire sales process through Results. We use the opportunities as a sales funnel which allows us to move items through the process and we can see right where we are at. This is very valuable in forecasting and planning.
Skype for Business integrated with AbacusLaw is user-friendly, convenient, and helpful. Bundled together and hosted inside the Abacus Private Cloud, we are confident that our data is secure.
I have used Abacus for over 10 years, and have found it to be extremely intuitive to use. When using Abacus to manage cases, the process is as simple as doing the client work, then billing the time, and finally creating an event to either follow up on what was done, to perform an additional task, or to appear in court on a specific date. I can then move from client to client, not have to remember anything because I will always know the exact status of each client's matter. And if a client calls, I don't have to pull a file to update them on the status of their matter. Lastly, I am a very effective in my billing using this software.
The user-friendly case managment system, security measures, remote access, and technical support are a few of the reasons I would recommend Abacus to any law firm. Abacus Technical Support responds almost immediately to our requests and resolve what issues may come up in an efficient and effective manner.
My experience as a new user has been positive. I like the ability to learn about the software at my own pace and being able to use a variety of methods to get the information. Overall, it is comprehensive in scope so I can keep all of my relevant information in one place and retrieve it on the fly, which means I can answer client inquiries effectively and efficiently.
Using AbacusLaw is like having another assistant in the office with you. The software is easy to navigate once you get the hang of it. Custom additions are easy to make on the fly. The security of the cloud is important and with the scanning of files, all your documents are safe and retrievable from anywhere with remote access. Staying on top of important matters and being able to pull down documents and forward them can put your office at ease.
This software allows me to run my small law firm without having to hire full time assistants and automates about 80% of my administrative tasks. I've done lots of research. Not too many companies provide the same level of service and features for the same price. Highly recommend it.
Just like a diet, if you follow the instructions, your billables will increase. Ours did! I like AbacusLaw because it increases billability, gives you more control over your budget, and all of your financial matters are in one place for ease of management.
APC has been pleasure to work with from set up to use and growth from 2 users to 12 over 2 years. I most like APC's reliability and security from any remote location and device, as well as the hot line customer service technical assistance within minutes of phoning in.
Abacus has everything we need for our daily functions and makes basic accounting easy. We can access our client's many different ways (i.e.: name, matter, ID). I love the way the top bar is set up. The icons are used daily. I can print out reports for the partner within seconds. Easy transfer of funds from one client to another.
Designed for lawyers, easy to use, and powerful, AbacusLaw helps me manage my practice and do my billing. The calendar coordinates well with my Outlook and mobile device.
I love Results! I get real-time insight into how all my projects are going, and I can focus my time on what actually matters - spending time with my clients.
Results software has provided us with the tools we needed to gain insights into our business. We love how robust Results is! There are so many areas where we can track our customer and staff activity in such an easy format, that we have gained efficiencies in almost every area of our business. It was also great that Results integrates with Quick Books and Outlook.
Results gives our sales team all the tools they need at their fingertips. We are satisfied with its ease of use for the team, and increased sales for the company. We are able to effectively and efficiently plan calls to both existing clients and potential new ones and get the most out of that contact because all of their history is easily accessible to us.
I love that I can either print a report based on certain dates or certain cases and that I can name or rename certain fields. I also like that all of the county rules are updated automatically. When you are busy like I am -- it's easy to forget until it's too late.
I've used AbacusLaw since it was first developed. I've never blown a deadline, or lost client info. Can't recommend it enough.
AbacusLaw's centralized calendar in conjunction with matter and name organization speeds up our production time. We have been using it for a little over a year and it has made our office more successful. The incorporated outlook email sync saves the email and time.
Some of its pros are its ease of use and keeping cases organized, making work flow over all a lot easier. It's very user friendly and I am always happy with the customer support.
AbacusLaw is user friendly. I like the way it captures billing in several venues and how it links names to matters. Opening of new cases is very easy.
Always pleased. Easy to use, and great functions. Love all the report options and billing is a breeze. The overall look is great also.
Easy setup and user friendly. As the owner of a small company, I'm always looking for ways to be more efficient with user friendly products. Abacus is a reliable product, provides good technical support and customer customer service.
The customer support is excellent. The team is always happy and willing to assist with any issues. Pros include having our data in the cloud, the ability to link emails and documents to each client, and the reports capability.
Having a case management software that can be customized to how we run our practice is important. Abacus allows us to implement our ways of doing things into our software. It's very convenient and has made our jobs much more efficient.
Just wanted to let you know about my positive experience in dealing with Ed Stockwell. He has been patient and helpful throughout the migration progress from Amicus to Abacus and I am very pleased with the outcome. He continues to work with us addressing our issues and if he is unable to assist us in a particular area, he directs us to someone who can.
I caught on to AbacusLaw fairly quickly but really got hung up on the accounting. I asked for some help and it was Dilyara Sharapova who returned my call and that was over two weeks ago. She helps me daily with questions that come up or when I get confused in a process. She has been absolutely WONDERFUL. I told her today when I was asking her questions that I’m still not done with needing her knowledge, I just hope I need less of each day going forward, however I will still send her emails just to say hi and see how’s she doing. Please congratulate her on going ABOVE AND BEYOND to help me out. I know how busy your specialists are and for her to give me the special attention that she does, I know she gives it to all of your clients and is an asset to your company.
Overall, Amicus has helped increase the firm’s overall stability, as firm members are taking advantage of the many features and resources available to them.
We have looked into other products, and nothing rivals Amicus Attorney.
We chose Abacus Private Cloud for three principal reasons. One is its simplicity — that is, it is intuitive and it's easy to learn; the learning curve is short. Secondly, we needed a cloud system that had security. That's very critical to my practice because I have much private information about individuals and about businesses. And thirdly was cost. For a small office, it just wasn't close. Abacus had the answer.
Abacus Private Cloud is the customized virtual platform our firm needs to facilitate operations across multiple departments and offices.
As a rapidly growing organization with many different locations working together, Abacus Private Cloud™ is a quick and responsive environment that remains customizable and reliable.
I am a new purchaser of Amicus, and was having some problems during the installation process. I called today and had Jennifer of your office deal with the outstanding issues. She took her time, made sure Amicus Attorney was operating properly, and helped me change my mindset from regretting my purchase to being very happy with it. She is an asset to your team.
I've been working with Charlie Rosenberg in the Professional Services division to complete the installation and migration from Amicus Small Firm to Abacus Gold 2016. Charlie could not have been more knowledgeable about the program and considerate about meeting our needs. He patiently addressed any questions we had and went above and beyond to assure that we were pleased with the outcome.
Jose Romano has been consistently available, proactive, professional, and well-informed about a range of topics/concerns affecting us as new Abacus users. He has acted as a liaison between our firm and a range of Abacus (and Amicus) technicians, and also between our firm and Abacus sales. As a new Abacus user and as a professional for whom hiring and PR are of paramount importance, I can genuinely report that Mr. Romano is an asset to AbacusNext, and that he represents the company and his department extremely well. We feel lucky to have been in contact with Mr. Romano *specifically* throughout the past months, and are pleased to provide feedback to that end.
Ed has demonstrated competence and excellence with the substantive aspect of his work. This has included diligently investigating and finding solutions to all issues that I raised which were interfering with my ability to use the program. Ed’s diligence also includes promptness and reliability, ie: he always follows through on reaching out to me with status and the solution, within the time frame he has promised.
At the time, when I realized that I could have Abacus Law and Abacus Accounting in the cloud, it made a lot of sense to me. It saves me time, saves me money, and is perfect for Dorenfeld Law.
I don't have to ever call in one of these IT guys that, I think, probably doesn't know much more than I do, but he can just get paid by the hour to guess. That has been a big, big benefit to us.
I wanted to touch base with you to let you know that your employee, Andrew Rodriguez, our point of contact at Abacus, has been wonderful during our upgrade and subsequent cutover to the Abacus Private Cloud. Andrew is always promptly responsive and willi
Your level 2 tech in Toronto Alex Wong was GREAT in dealing with all of the issues we had going back about 3 weeks ago. Wanted to put a shout out to him as well.
I wanted to express my gratitude to Nic. He has been extremely helpful and competent, and has gone above and beyond to listen, diagnose, and troubleshoot in Abacus; or at the very least explain the process to resolve issues. He is timely and always follows up with me. I believe he is an absolute asset to Abacus and I hope for his continued service and more support persons with Nic’s work ethic. I want to thank him again.
Results is a high tech company with “oldfashioned” customer service. From my first communication with sales, to purchase, implementation and support, I have always been treated with respect and felt that everyone on the Results team was genuinely interested in meeting our needs.
Results allows us to seamlessly turn billable activities into invoices. Within minutes, we have all of our appropriate customers billed.
I don’t have to go crazy looking for information. I don’t have to get up and look for files. I’ve created task lists for myself in Amicus, and I don’t like to see them pile up, so I make sure I get them done. I totally love Amicus Attorney.
The Client Services team was able to help me with an issue regarding a trust account deletion. Not only did they accomplish the task but did so in a quick and efficient manner!
Switching to the cloud was rather stressful for me and I imagine for most attorneys. The support team was incredibly responsive and they projected calm and confidence throughout the process.
I had an issue with Abacus Accounting that had been going on for some time and today over the course of several phone calls and hours, the Abacus support team was able to resolve my ongoing problem … which appeared to me to be a fairly unusual situation with no easy fix. Really appreciate their efforts and resolve to get my problem fixed!
After receiving my on board training, I’m very excited to use the Abacus Law systems. Looking forward to years of successful association with the Team at Abacus law.
Easy to use and effective calendaring system that integrates with QuickBooks.
It is easy to use and a great way to organize your client information and calendar.
It is well worth the investment, the overall organization and billable time you'll gain from the purchase will give you a huge return.
Using Amicus Attorney increases your firm's profitability. It pays for itself with its ability to capture time entries for items you forgot.
If you want to capture all of your lost time, this is the program to ensure that all of your time is accounted for. The only way to make sure your time is not billed is to ignore the program features.
Buy it now. Don't wait. You will be amazed at how much time it will save, and how it will help organize your practice.
Worth the expenditure. Tech support is staffed with friendly and knowledgeable people.
Amicus Attorney is a very user friendly and intuitive way to manage your law practice.
I recommend this product, and the company service behind it is excellent.
I absolutely SWEAR by Amicus. I’ve used it for years, I get each upgrade as soon as it comes out and the support is fantastic. I cannot say enough good or recommend it highly enough.
Amicus is an excellent tool to organize your firm. My favorite feature is the ability to attach documents and folders to files.
I recommend the use of Amicus Attorney to manage your files and provide correspondence of consistent appearance.
It really makes everything accessible and easy, allows you to take control of the files.
Amicus Attorney helps save time in finding information and keeps me on top of what needs to be done.
Amicus will allow you to combine every aspect of your legal firm in one spot from access to all documents, events, people associated with file, time spent and portability.
We would strongly recommend Amicus Attorney for your firm. We appreciate the interface of Amicus and the front office and back office functionality.
I highly recommend Amicus Attorney to any firm looking to modernize and more effectively manage your law firm and case load.
I cannot imagine managing a law firm without Amicus Attorney. The graphics make it come alive.
Results offers an incredible value to our organization. We were able to see an immediate return on our software investment. We definitely got our money’s worth – and then some!
The Abacus Professional Services team has been calming, knowledgeable, and their ability to fix issues admirable. We cannot thank them enough for sticking by our side each time we called in for help.
Abacus has the most patient, knowledge, and understanding representatives I have ever come across.
Tech support was exceptional, very calming and answered all my questions. It’s very comforting to know that there is such level of professionalism in tech support. I am extremely happy with their work.
Results provides the powerful business management tools we needed to link all departments together and make data immediately accessible. The Results development team even made custom modifications to the software to meet our needs. Because everyone has access to up-to-the-minute data and documents, we are better positioned to make informed decisions and be proactive.
I would not be in practice without Amicus Attorney. It is the lifeline for enabling me to do what I do.
Amicus practice management software is very comprehensive, functional, and practical for all types of legal professionals, from solos to large firms.
Amicus gives me the ability to be a great advocate for my clients, and still have a life outside the office.
I’m convinced that Amicus has increased my income, lessened my malpractice exposure, enabled me to provide better service to my clients, and has increased my free time.
Best purchase we have made… I couldn’t imagine trying to grow the firm without it.
It is the only program I have that I could not do without in my practice.
I have no doubt that Amicus Attorney is a virtually indispensable tool for a modern day practice where the goal is the quick, efficient and high quality delivery of legal services to clients.
It is a must for the practice of law. Hard to practice without it. Wish I had done it years before.
Frees your mind to concentrate on building your law practice and not losing control over it.
Amicus Attorney is the best practice management software period.
Amicus Attorney saves you time and helps you stay organized.
A good system which has really enhanced our practice and raised our own standards.
It is so good, you will be able to reduce your overhead by eliminating staff or by using office time more efficiently.
I like it. Its worked for me for over 10 years. Support is great. I haven't seen any similar product that does everything that Amicus does for the price.
As a sole practitioner, I could not function without Amicus Attorney.
I cannot say enough about the Results product and the team that surrounds it. Results has changed the way we operate and has provided numerous benefits to our organization.
The client services team was extremely pleasant to work with! They stuck with my case and solved my problem!
I would like to thank the Abacus team for their assistance during our transition. The customer service team was extremely patient and accommodating!
I simply could not run my office without Abacus, I couldn’t do it. I first saw it 25 years ago, or maybe a little more. I was looking for something that would help me to put all my practice in one place. Something so that I wouldn't have to be going here, there, and everywhere to find what I wanted to find. Abacus was just perfect. If you want to practice law and have it easy and simple, in terms of processing data and processing information, Abacus is the best thing there is out there.
I wholeheartedly recommend the Abacus Private cloud. The folks at Abacus could not have been easier to work with, on top of that, we have eliminated IT costs!
The great thing about Abacus is that it completely takes the maintenance aspect out of maintaining the software required to run a successful law practice. The cloud environment functions as a virtual private server, which is entirely maintained by Abacus, allowing both seamless storage and integration of all firm software and resources.
The Client Services support team has been an absolute pleasure to work with. They are quick and handle every issue we throw at them.
My name is John Bedard and I am an attorney in Atlanta, Georgia. I own a small firm of only four attorneys. I have been a proud Abacus beta tester for many years. In 2009 I left a successful partnership to start my own firm. At the time, I felt very strongly that my new firm needed a solid foundation of software tools upon which to operate and grow my practice. I needed complete law practice management tools, something my old firm did not have. I studied the market and tested a few different products. I chose Abacus Law. The biggest factor in that decision was how Abacus handled email. This was a very big challenge at my old firm and I wanted something to solve that problem. Abacus e-mail features have come a long way since 2009! And my conviction that Abacus is the best tool for my office has not waivered since. Over time, my needs for software features grew and when I could not find them in Abacus I spoke up. As a result, I was personally invited to become a beta-tester to which I happily accepted. It is truly amazing to see some of the suggestions from my office actually become full-fledged features in AbacusLaw! Recently we found some “hidden features” in an Accounting beta that caused billing to malfunction. It was Friday and “billing day” was Saturday. I couldn’t get the bills out. Panic ensued. The only thing I knew to do Saturday morning was report it the beta email address. To my surprise, I received an immediate response on Saturday morning. I felt so conflicted between asking for weekend help and waiting until Monday to do billing, which would no doubt cost me an entire workday. By Saturday evening, I had a fix installed and I completed billing Sunday morning. I was utterly impressed – little Atlanta law firm was receiving such personal, emergency service. I felt like the missing person for whom the government dispatched the entire military apparatus to locate and rescue. I am so grateful for their patience and expertise. They cared about me. It is easy to forget how our work affects lives. If we cannot bill, we cannot earn income. That income feeds my family of 5. It buys diapers for my associate’s 7-month old daughter. It helps my other attorneys feed and grow their families. Our entire law practice depends on Abacus. It is the foundation of our firm. It is our most important tool. Thank you to the entire Abacus team for the work you do for us.
What makes Abacus Balance unique is the ability to efficiently connect with a live person and obtain great accounting assistance.
The APC support team was able to provide fast support when I needed it the most. They rock!
I am writing in to let you know that I was highly satisfied with my experience with the Abacus tech support. I called in for a problem, and within just a few minutes, IT WAS SOLVED! It took a little time, a little effort, and a lot of patience and a whole lot of willingness to see the problem through. That is HUGE in my book!
From the get-go the Abacus support team has been of tremendous help to our firm. Their knowledge and support are invaluable. The service we have received is above and beyond anything we have ever expected. My experience has been nothing short of exceptional!
The Abacus Support team is very patient and courteous. They are incredibly thorough and will always go the extra step to help you solve your problem!
The Customer Service provided by Abacus is extremely professional, knowledgeable, and very understanding. Not only should they be commended but they provide amazing customer service!
The Abacus Support team is courteous, helpful, and incredibly prompt. They always go the extra mile to resolve any of my issues!
We’re incredibly pleased by the exceptional customer service provided by Abacus. Their ability to consistently answer all of our questions and ensure our satisfaction makes us look forward to upcoming software updates, features, and support!
The sales team was incredibly efficient and took good care of us. No matter how busy they got, they were always extremely responsive.
I must confess that I’m totally enjoying the benefits of working on the cloud. The professionalism and support from Abacus has allowed me to continually travel whilst enjoying the benefits of the Abacus Private Cloud.
The APC Implementation team did a great job in helping us with the transition from on premise Abacus to the Abacus Private Cloud. Their patience and work ethic made the process simple and easy to follow.
Abacus was the comprehensive package that we needed. Not only were we able meet our data management needs, but Abacus has allowed us to save an untold amount of employee time.
It is very easy to use and we can now communicate between our two offices and get work done that we were not able to do previously. This is a total game changer for how I will be able to practice law.
I've used it for years, I get each upgrade as soon as it comes out and the support is fantastic. I cannot say enough good or recommend it highly enough.
The overall organization and billable time you'll gain from the purchase will give you a huge return.
As a PI lawyer, it's the best setup I've found to keep my practice running smoothly. I'm mobile and organized.
Abacus is great. I like many aspects of their system, but the one I would like to focus on is their customer service. They are always there, respond quickly, and always follow up with me to ensure I’m happy with the system.
As a small law firm, the Abacus platform meets all of my needs. Their team is always a pleasure to work with!
The Abacus Private Cloud Implementation team is great! They were able to answer all of our questions promptly and helped us overcome cloud migration problems with our previous service provider. The Abacus Team was patient, professional, and knowledgeable!
The all-in-one case management system and comprehensive cloud environment offered by Abacus are a must have for any legal practice!
The functionality of AbacusLaw running on the superior cloud service Abacus Private Cloud make this a no-brainer! All of my applications and programs are integrated in one place for one excellent price.
AbacusLaw is everything you need to manage your law practice in one convenient place! The technical support that comes with AbacusLaw is world class - you talk with a real person who cares about your problems and will work with you to fix any issues.
Abacus Private Cloud is a practice-changing product! It is without a doubt a robust, viable way to work, and it makes complete business and practical sense for lawyers to adopt. I will never go back to the alternative of local servers with local support – Abacus Private Cloud is the pinnacle of Private Cloud computing.
Results gives our sales force a tool for lead and contact management. Managing our sales in Results provides motivation and visibility to the future performance of the company.
Results has a unique combination of playing well with other programs and keeping track of details not available in QuickBooks. It has allowed us to significantly streamline our invoice, vendor and time tracking processes to increase our billable time and bottom line.
Results has had a positive impact on the way we do everything in our company. The Customer Service we receive is head and shoulders above other companies.
Results CRM in-the cloud has removed the dependency on an individual team member’s availability. No matter where we are, anyone on our team has the info they need to follow up with our prospects, ensuring we do not miss a sale opportunity.
Having been a satisfied desktop user of Abacus for 10 years, I was excited to modernize my software and take advantage of cloud computing. The result was more than I could have hoped for.
With 250,000 users they must be doing something right! I suspect that those of us without issues don't bother to comment. It makes sense that if you have had a problem then you squawk about it. I know I do! Our firm has been using this product for over eight years. In recommending it to another firm I came across these reviews. I could not disagree more. Like any system it takes some training. We hired an outside instructor to come in for two days to train. Once we got the basics down we grew with it. The nice feature it comes with is that every time you log in, it gives you tips for the day that expand your knowledge or remind you of something you may have forgotten. The features that I appreciate most are linking your emails from Outlook to the matters file. That is an enormous time saver. The notes file is likewise extremely useful in refreshing your memory on things that have transpired. Both come with a preview of the content similar to your email. It makes life easy and certain with the current forms embedded for civil matters and court forms. The home screen might not be as pretty as some but it is very simple to understand and use. Documents get scanned and saved to the matters file with ease. Overall there is nothing about our personal I jury cases I can't put my hands on quickly. And remotely when I am out of the office. Some have complained about customer service. I guess that is a universal complaint we all have with almost software company. But honestly, when our IT guy gets on the phone with them and they speak the same language, we have never had a problem. I could not run our firm without Abacus.
I will never know the feelings of satisfaction and fulfillment experienced by a software developer who receives client accolades about new software features. I can only imagine; however, that they pale in comparison to the feelings of joy and elation clients experience when they see new features and functions that they’ve asked for be implemented! Receiving the latest AbacusLaw upgrade and seeing some of the features I’ve recently suggested is truly amazing! Thank you!
The APC Total Care Team has been helping me migrate from AbacusLaw to Abacus Private Cloud. There have been several long conversations where your team has patiently helped me with all my concerns and questions. The team has never made me feel bad about not understanding things three or four times in a row but reassures me, and that is something to be truly proud of. I just wanted to let you know that your customer support has been fabulous!
Abacus Private Cloud is definitely the way to go, especially for firms who don't have the time, budget or knowledge to manage their own IT infrastructure. Abacus Private Cloud provides all of the support we need and all of the tools necessary to run our firm in a way that allows us to maximize profits.
Abacus Private Cloud offers our firm the efficiency, security and compliance we need, all for a predictable monthly cost. With immediate access to all documents and applications, everyone always has the information they need at their fingertips.
AbacusLaw 2015 offers a friendlier user-interface and facilities greater collaboration with our remote employees. Everyone has visibility into the case file and can easily find the information they need.
I tell everyone I know they should be in a private cloud. The security is there - it's a non-issue. The connectivity is there. The flexibility and collaboration is there. There's really no reason not to make the move.
Not having to worry about server-related technical issues has lifted a huge burden from our shoulders. With the Abacus team handling everything, we're able to focus on our clients and growing our firm.
I am more than appreciative of how you have been beyond generous with your time and energy. I am grateful for the effort, professionalism, and commitment you have shown. You have inspired me to take my customer service to the next level with my clients. So thank you for your great example.
As an Abacus Private Cloud client, I recently purchased a new software program from a third party vendor. I contacted the APC Total Care Team late Friday afternoon to install it on my system. To make a long story short, the APC team did not receive the download link from the vendor. Instead of turning me away to solve the problem myself, the engineer stayed on the phone with me while I attempted to sort out my issue with the other vendor. To make matters worse, I was under pressure to have the program installed because I had a training session scheduled on the new program for Saturday morning. The APC engineer was gracious and patient throughout the entire process and even gave me extra tips on AbacusLaw while we were on hold. He made me feel like I had someone on my side while I was experiencing extreme frustration with the other vendor. In the end, he was able to successfully install the program for me! On Saturday I woke up to an e-mail from the engineer asking me if everything seemed to be working okay with the new program. Later in the day I emailed him with another question and he called me, on a Saturday, to assist me. The APC team’s care and concern for the customer is noticed and very much appreciated! Experiences like this confirm why our firm is always recommending Abacus to our legal colleagues.
Thank you so much. I have never in my 30 years as an attorney business owner received such prompt, professional, courteous and helpful response and communications from any business or company. I was very impressed with Abacus' CEO's personal involvement. That is very unusual and extraordinary. Now I know why I've stayed with ABACUS for so long. You have made it a truly exceptional company. Thank you again.
With improved billing practices from AbacusLaw, we’ve been able to increase our monthly revenue by $15,000. AbacusLaw gives us everything we need to handle this increased business in one fully-integrated platform.
Of the vendors we considered, only AbacusLaw came highly recommended by a colleague. It can also provide the deep level of flexibility and customization we need.
The Abacus Professional Services Team delivered above and beyond our expectations.
We needed customized screens for each type of case we handle. We described our vision to the Abacus team and they surpassed our expectations in creating what we pictured & only better!
When I get a call from a client, in just one-click I can see everything about their case to immediately answer their questions. Even better, if Im unavailable and my assistant answers the phone, she too can see their case file to provide instant gratification.
Its so much easier to work now that all of my systems talk to each other. I dont have to check multiple places for information and I can work seamlessly whether Im in my office or at home. AbacusLaw has given me the freedom to focus on my clients.
I firmly believe in AbacusLaw. I cant imagine practicing without it.
With Abacus Private Cloud, I am all set up remoting directly in from my Mac! I just printed straight from my remote desktop to my wireless printer and it was GLORIOUS! The next fun trick will be to scan directly to the cloud!
Everyone on the Abacus Private Cloud team has been tremendously helpful, available nights, early morning CA time, and weekends to get us up and running. We appreciate all the help. I can tell you it makes me sleep a lot better knowing our valuable data is so well protected and not subject to the risks of a local office server. With APC, remote operation is also greatly simplified, faster, and more reliable than having to log in to our desktops. Once we get our time and billing organized we should be able to shut down the old server for good.
Abacus Private Cloud is the answer to everything I needed! Now that all of my systems work together and are managed and supported by one team of experts, I can spend my time focusing on my clients, instead of dealing with IT headaches.
Abacus Private Cloud is a practice-changing product! It is without a doubt a robust, viable way to work, and it makes complete business and practical sense for lawyers to adopt. I will never go back to the alternative of local servers with local support.
Abacus Private Cloud is my tool of choice and has given me the portability I need to support my clients at all times.
I have used Abacus Law for 15 years. A firm that uses all the functions in AbacusLaw is on the cutting edge of efficiency. Abacus Law 2012 now allows wireless syncing with devices, including iPhones and Android devices.
I have been using Abacus in my estate planning, wills, and trust management law firm since 2006. Abacus is one of the most useful and intuitive software systems I have used, providing convenient and reliable client information lookup capabilities and powerful reporting tools. I would not want to run my law firm without it.
I started with AbacusLaw in 2004 as my practice management software and have been using it ever since. AbacusLaw literally does it all… from managing my calendar, to billing, to document development. I highly recommend this software to my colleagues, at least the ones I like.
AbacusLaw has helped me organize my case load and contacts. The use of forms has also improved my efficiency.
Prior to opening my solo practice, I was a member in a small firm where we used AbacusLaw. When I went solo, in an effort to save some money, I tried free trials with a couple of cloud based practice management programs. None of them measured up in terms of the power and functionality that I had grown accustomed to with AbacusLaw. After a little research on Abacus’ financing options, I realized that for a few dollars more than the monthly cost of cloud based programs, I could purchase AbacusLaw. With AbacusLaw Gold I have time, billing and accounting features as well. I could not be happier. I have also received THE BEST assistance I’ve ever experienced from Abacus technical support.
AbacusLaw always helps keep you on target. It’s a self-checking mechanism as well as a diary system and an office communication system.
Anyone attempting to be a virtual lawyer needs this program and this platform. My office is anywhere I have Wi-Fi and my practice is possible because of this piece of technology. I can walk into a courtroom with 10 cases in a row to do, and not carry a piece of paper because my case notes are there at my fingertips. All of this would be nothing if not for their customer service!
I have been with AbacusLaw through 4 firms over the course of 10 years. I think anyone failing to use practice management software is crazy and AbacusLaw is the most cost efficient one on the market.
Ive been using Abacus since 1995 for my calendaring needs. Abacus is the best product out there that allows calendaring for local rules as well as state wide and federal rules. No other program offers this at the same service and price. Ive used Abacus for almost 20 years and will continue to use it. Thank you Abacus!
Just wanted to say thank you to Abacus who has been supporting my business since 1991. It really helps keeps things organized; I can find phone number and information and notes quickly and really helps an awful lot.
Just a note to thank you again for the great customer service. That is one of the primary reasons I switched to your software. Secondarily, the fact that the software is portable in the event of a system wide failure, makes the software more attractive than any other product out there. Thanks, as always, for being there when I needed you.
My practice would be more complicated and time-consuming without Abacus Law. Since I started using it in 1997, the program provides me with immediate access to client information including phone numbers, insurance adjuster’s names and case information. The program also provides me with protection against missing time deadlines which makes me sleep better at night. Abacus is the first thing I check in the morning and the last thing I check before I leave the office.
Once I purchased AbacusLaw, my legal life improved. My favorite thing is the database. I can go to any judge and tell you what cases I've had before them. I can look up any attorney and tell you what clients they've represented. If I can't remember a name, there it is in AbacusLaw linked to the client, or the judge or opposing counsel. It's great!
AbacusLaw is an intuitive program that requires a minimum amount of training for the lawyers and administrative personnel.
Its one thing to read about saving money on malpractice premiums, and quite another to have it actually happen. Our nine attorney firm saved $14,000 this year, and well save that every year! Thanks AbacusLaw.
The benefits of using Abacus are enormous. From managing information, prioritizing, communicating, to generating letters, Abacus has improved our firm 100%.
I am so thrilled with the way AbacusLaw has changed my practice! I am now able to handle 3 times as many cases in the same amount of time.
AbacusLaw makes every case detail available to all of our employees. Anyone can take a call from a client and see exactly what the attorney, paralegal and secretary have done, see when medical documents were received, review the scanned documents and respond to clients immediately with the right information. AbacusLaw ensures we collaborate effectively, stay on top of all our deadlines and statutes, and smoothly handle our large case load.
We are very pleased with the program. It has helped us a lot, especially with the template merge features and basically our law firm could not operate without it. We thank Abacus a lot for this program and its helped us to do many, many things for our firm and for our customers as well. We thank Abacus for all they’ve done for us. Thank you.
Our entire legal staff uses AbacusLaw all day, every day. It makes it easy for us to access and maintain our client data base, delivers reliable calendaring and its reports help me manage my firm on everything from checking the status of our cases to filtering contact records for marketing.
We found Abacus approximately 15 years ago and have found it to be a marvelous tool in calendaring and to follow-up & make sure that we dont miss and deadlines or hearings. We used Timeslips and other types of billing programs and they were never accurate and we always had to change addresses in more than one database. But now with the Abacus billing we dont have to do that and we can pull up simply, even in the front office, to see what a persons balance is and it has just made quite a difference in our business.
Abacus is efficient, reliable and intuitive. It works the way one would expect it to work – easy to understand, flexible and easy to customize. It enhances efficiency in supervising groups of cases, and provides a clear, concise overview of particular cases. It also generates reports which are clear, concise and helpful in doing different types of analyses.
It just provides a really easy way for us to keep up with everything that is going on, from calendar deadlines to cases. It provides us with a really easy way when someone calls and asks whats the next thing thats going on my case anyone from anywhere in the office can hop on a computer and find the next dates available for the clients and tell him when and where to be. It just makes things a lot easier and Im happier.
AbacusLaw is the smartest purchase of my career. It tracks all deadlines, manages countless details, and gives us instant access to all client files. Abacus has earned our trust.
We’ve been using Abacus – we started using it 5 years ago when I started fresh out of law school as a solo practitioner. At the time the main concern was it was the least expensive option on the block – an option that I’ve never regretted. We’ve gone forward and never looked back. We now have three attorneys and four paralegals. The service department is incredible. It’s still I believe one of the least expensive options around and we would recommend Abacus to anybody that was looking into it.
AbacusLaw is absolutely fantastic! It gives clients the illusion that youve memorized every contact, every matter-virtually every detail of the case. When a client calls, you have instant access to a ton of information.
We have been using Abacus now for 10 years. This is a single practice law office and Abacus has enabled us to do the kind of work that a much larger firm can do. We are very proud of the product and really enjoy using it and look forward to using it in the future. Thank you Abacus!
I practice in Phoenix, AZ and specialize in foreclosure defense. My practice has been booming the past few years during the recession because (unfortunately) so many homes in my area are in foreclosure. It got to the point where I had to start turning potential clients away because I was strapped for resources with the clients I already had. A friend of mine told me to check out AbacusLaw because he was able to take on more clients, with his existing resources. After an initial ramp-up period, the AbacusLaw program not only made my practice more efficient, but it gave me the processes I was lacking to further improve productivity. I have been able to take on an additional 12 cases per month, without hiring additional staff. AbacusLaw is great!
Thank you, AbacusLaw is really great. You can teach an old dog new tricks! I wish I had had this software when I started my practice 10 years ago. I am looking forward to becoming more efficient.
After having my second child, I could no longer juggle my personal and professional schedule. I needed to take my office mobile so I could check in with clients while waiting to pick up my kids from dance practice. AbacusLaw provided me with the tools necessary to always have up-to-date schedule and contact information on my iPhone. Not only can I call clients, but I can pull up their matter to answer any questions they might have. The best part is that information I update on my iPhone is automatically sent back to AbacusLaw in my office. I don’t have to remember to do it when I get back! AbacusLaw has made my life much easier and more productive while out of the office.
As a criminal defense firm, we are all out of the office quite frequently & whether in arraignments or meeting with clients. Abacus Private Cloud gives us the freedom and flexibility to work from anywhere. It also lets us choose whatever device we prefer – I like to use my iPad while another associate prefers his Android. We are no longer confined to our office or to one device to do our work. This has made a huge difference in our quality of life because we can devote more time to our clients and families.
I started with AbacusLaw in 2004 as my practice management software and have been using it ever since. AbacusLaw literally does it all from managing my calendar, to billing, to document development. I highly recommend this software to my colleagues, at least the ones I like.