I cannot say enough about the Results product and the team that surrounds it. Results has changed the way we operate and has provided numerous benefits to our organization.
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Its one thing to read about saving money on malpractice premiums, and quite another to have it actually happen. Our nine attorney firm saved $14,000 this year, and well save that every year! Thanks AbacusLaw.
With Abacus Private Cloud, I am all set up remoting directly in from my Mac! I just printed straight from my remote desktop to my wireless printer and it was GLORIOUS! The next fun trick will be to scan directly to the cloud!
My experience as a new user has been positive. I like the ability to learn about the software at my own pace and being able to use a variety of methods to get the information. Overall, it is comprehensive in scope so I can keep all of my relevant information in one place and retrieve it on the fly, which means I can answer client inquiries effectively and efficiently.
Practice Management paid for itself in the first two and one-half months because I was tracking all of my time. Everybody in the office tracks all of their time. I am very thankful that I spent the money, because in hindsight, it didn’t cost a lot. Having everything implemented made me money, and makes me money in the long run. Pay for training so that you can implement not just one portion of Practice Management, but everything.
We found Abacus approximately 15 years ago and have found it to be a marvelous tool in calendaring and to follow-up & make sure that we dont miss and deadlines or hearings. We used Timeslips and other types of billing programs and they were never accurate and we always had to change addresses in more than one database. But now with the Abacus billing we dont have to do that and we can pull up simply, even in the front office, to see what a persons balance is and it has just made quite a difference in our business.
With improved billing practices from AbacusLaw, we’ve been able to increase our monthly revenue by $15,000. AbacusLaw gives us everything we need to handle this increased business in one fully-integrated platform.
I had an issue with Abacus Accounting that had been going on for some time and today over the course of several phone calls and hours, the Abacus support team was able to resolve my ongoing problem … which appeared to me to be a fairly unusual situation with no easy fix. Really appreciate their efforts and resolve to get my problem fixed!
I switched to OfficeTools so that wouldn’t stop losing time that I wasn’t tracking or billing for. After implementing Practice Management WorkSpace, we started using Project Management, Document management, and we’re now able to reallocate work from employees that have too much work.
Results allows us to seamlessly turn billable activities into invoices. Within minutes, we have all of our appropriate customers billed.
It is well worth the investment, the overall organization and billable time you'll gain from the purchase will give you a huge return.
Results gives our sales force a tool for lead and contact management. Managing our sales in Results provides motivation and visibility to the future performance of the company.
When I get a call from a client, in just one-click I can see everything about their case to immediately answer their questions. Even better, if Im unavailable and my assistant answers the phone, she too can see their case file to provide instant gratification.
The overall organization and billable time you'll gain from the purchase will give you a huge return.
We have had an extremely smooth process in moving our office to the cloud! Adam Rudnicki has been incredibly professional in dealing with my questions and resolving every issue with the migration and set up! It has been a pleasure to work with him.
After having my second child, I could no longer juggle my personal and professional schedule. I needed to take my office mobile so I could check in with clients while waiting to pick up my kids from dance practice. AbacusLaw provided me with the tools necessary to always have up-to-date schedule and contact information on my iPhone. Not only can I call clients, but I can pull up their matter to answer any questions they might have. The best part is that information I update on my iPhone is automatically sent back to AbacusLaw in my office. I don’t have to remember to do it when I get back! AbacusLaw has made my life much easier and more productive while out of the office.
Once OfficeTools WorkSpace was up and running, everybody immediately saw the value. Everything could be done one time, it went where it needed to go, and we were very happy.It’s the best time billing software, and there is so much packed in it. We’ve been using it since 2009, and I still haven’t used every single aspect that’s in it because there’s so much.
We have looked into other products, and nothing rivals Amicus Attorney.
We’re incredibly pleased by the exceptional customer service provided by Abacus. Their ability to consistently answer all of our questions and ensure our satisfaction makes us look forward to upcoming software updates, features, and support!
Abacus has everything we need for our daily functions and makes basic accounting easy. We can access our client's many different ways (i.e.: name, matter, ID). I love the way the top bar is set up. The icons are used daily. I can print out reports for the partner within seconds. Easy transfer of funds from one client to another.
I love that I can either print a report based on certain dates or certain cases and that I can name or rename certain fields. I also like that all of the county rules are updated automatically. When you are busy like I am -- it's easy to forget until it's too late.
It really makes everything accessible and easy, allows you to take control of the files.
It’s going to be so much better for our office, we’re going to be working more efficiently, and I’m excited because that’s one of the areas where we’re struggling… This system is going to keep us on-task, and will be able to make me more efficient as a manager – ensuring I’ll know where everybody is and where the clients stand, so that I can be more responsive to my clients… There are seven of us in the office, and everyone has been incredibly responsive. They all love it. Everyone knows the status of what’s going on at all times.
I’m convinced that Amicus has increased my income, lessened my malpractice exposure, enabled me to provide better service to my clients, and has increased my free time.
I firmly believe in AbacusLaw. I cant imagine practicing without it.
Worth the expenditure. Tech support is staffed with friendly and knowledgeable people.
Amicus Attorney is the best practice management software period.
Skype for Business integrated with AbacusLaw is user-friendly, convenient, and helpful. Bundled together and hosted inside the Abacus Private Cloud, we are confident that our data is secure.
The Abacus Support team is very patient and courteous. They are incredibly thorough and will always go the extra step to help you solve your problem!
Our experience with AbacusLaw has been very positive since we acquired it 7 years ago. We are a small office so the use of AbacusLaw makes our document management (storage & access), time management and accounting particularly important. The integration of all of these function makes it possible for my partner and I to manage an active real estate practice and divorce mediation practice with support staff. Additionally, on the few occasions we have has some sort of a glitch, the support team has been quick to address it. The greatest benefit is the capacity to integrate document management and financial management and billing.
Abacus Private Cloud is a practice-changing product! It is without a doubt a robust, viable way to work, and it makes complete business and practical sense for lawyers to adopt. I will never go back to the alternative of local servers with local support.
Automating our loan documents in HotDocs and having intuitive user interviews supported via the HotDocs application was a huge step forward in and of itself, but the ability to integrate HotDocs with a content management system like FileNet made the whole process even more compelling,” stated the bank’s Assistant Vice President and HotDocs Product Manager.
I recommend the use of Amicus Attorney to manage your files and provide correspondence of consistent appearance.
It is the only program I have that I could not do without in my practice.
As a PI lawyer, it's the best setup I've found to keep my practice running smoothly. I'm mobile and organized.
I use HotDocs constantly in my practice and I have developed dozens of templates that help me with my practice every day. The process of preparing and revising templates is intuitive, and every minute I invest on templates is repaid in dozens of hours saved.
AbacusLaw is the smartest purchase of my career. It tracks all deadlines, manages countless details, and gives us instant access to all client files. Abacus has earned our trust.
Ed has demonstrated competence and excellence with the substantive aspect of his work. This has included diligently investigating and finding solutions to all issues that I raised which were interfering with my ability to use the program. Ed’s diligence also includes promptness and reliability, ie: he always follows through on reaching out to me with status and the solution, within the time frame he has promised.
The biggest benefit to us was getting rid of our old time-keeping system, Time Slips. We used it for 25 years and were so glad to get rid of it. It was a very natural, easy change. We simply set up Office Tools to use the same steps that we had been doing manually. We’re totally paperless now. We use Practice Management all day long.
AbacusLaw is a reliable case management software and provides a trustworthy way for me to manage my cases. I like that it has a client conflict feature. I am able to keep up with calendaring, client notes and court appearances in an efficient manner.
WorkSpace was so far ahead of the curve, that’s what got me interested. We were up and running in two days, now we’ve been using it for four years and got so much value from it. We’re now doing things we could never have done before.
I absolutely SWEAR by Amicus. I’ve used it for years, I get each upgrade as soon as it comes out and the support is fantastic. I cannot say enough good or recommend it highly enough.
Amicus Attorney is a very user friendly and intuitive way to manage your law practice.
It just provides a really easy way for us to keep up with everything that is going on, from calendar deadlines to cases. It provides us with a really easy way when someone calls and asks whats the next thing thats going on my case anyone from anywhere in the office can hop on a computer and find the next dates available for the clients and tell him when and where to be. It just makes things a lot easier and Im happier.
The reason we chose Office Tools is because we were unhappy with our old software, started looking around, and tried one of their competitors first, but we didn’t get what we were promised and so on, so we switched to Office Tools Pro. It has been working great! Our Project Management is doing all of our case-tracking for tax problem/resolution cases now, and of course we do our billing, scheduling and everything else in Practice Management, like you would expect. It also tracks projects for us so well that we can do all of our case tracking and deadline setting in it.
I don’t have to go crazy looking for information. I don’t have to get up and look for files. I’ve created task lists for myself in Amicus, and I don’t like to see them pile up, so I make sure I get them done. I totally love Amicus Attorney.
Abacus was the comprehensive package that we needed. Not only were we able meet our data management needs, but Abacus has allowed us to save an untold amount of employee time.
I wanted to write and say that Larry Smith provided outstanding customer service. He is extremely responsive, both on the phone and through email. When I did not understand something, he explained it well and illustrated what to expect. I greatly appreciate his professionalism and feel he cares about me. I communicated with him a month later and he still remembered what he communicated. I truly feel valued as a customer because of his exceptional attention to detail.
I wholeheartedly recommend the Abacus Private cloud. The folks at Abacus could not have been easier to work with, on top of that, we have eliminated IT costs!
The customer service has been excellent whenever needed. I enjoy the simplicity of the basic functions and their connection--particularly the calendar billing and e-mail accounts which all used to be separate.Another benefit is that the calendar data base saves my e-mails to the specific file.
My office used to look like a CPA’s office, files everywhere. After I got Office Tools, there’s no more files laying around, no more ‘let’s see, this one’s on top of the pile, so I’ll work on it.’ With Office Tools Pro, I’ve got all of that systematized into projects, and I know exactly where every project is and what it should be.
We had a great training session with Ben Fuu de Lemos last week. His training was designed to show us exactly what we wanted to learn in Abacus and we are excited to utilize our new skills!
I left my old firm and joined my Dads firm. We went from completely papered systems to full automation. My Dad didn’t want to use the new system at first, but now he has been able to learn and adapt to all the changes. For nearly 4 years now we have been with OfficeTools and it does more than I ever imagined. Our manual systems were out of control and very difficult for us, now we have everything automated. Even the resisters-to-change have now adopted the new systems and processes. We couldn’t imagine not having WorkSpace for our firm.
What makes Abacus Balance unique is the ability to efficiently connect with a live person and obtain great accounting assistance.
I have no doubt that Amicus Attorney is a virtually indispensable tool for a modern day practice where the goal is the quick, efficient and high quality delivery of legal services to clients.
Results is a high tech company with “oldfashioned” customer service. From my first communication with sales, to purchase, implementation and support, I have always been treated with respect and felt that everyone on the Results team was genuinely interested in meeting our needs.
Anyone can come to our site, select a term sheet template, run through the interview, generate a custom document and send us the answer file, which we then use to create all the other documents involved in the transaction. It's a high-volume approach that affords us interaction with lots of potential clients in a short amount of time. The bottom line is HotDocs gives us a competitive advantage in the marketplace.
Results has had a positive impact on the way we do everything in our company. The Customer Service we receive is head and shoulders above other companies.
I am more than appreciative of how you have been beyond generous with your time and energy. I am grateful for the effort, professionalism, and commitment you have shown. You have inspired me to take my customer service to the next level with my clients. So thank you for your great example.
Abacus has the most patient, knowledge, and understanding representatives I have ever come across.
No matter what loan is written, it's always done through HotDocs. It's the one program everyone uses, and as such, we ensure that all changes in regulations or procedures are immediately written into HotDocs. That provides an enormous amount of security for us. Our loan officers don't have to worry about new updates. HotDocs simply leads them through the process."
We were looking for a centralized business solution for the production of critical documents across all of our offices that would allow us to become more digital in our approach to document creation. HotDocs has streamlined this entire process and we are delighted with results and return on investment in terms of time saved.
Amicus will allow you to combine every aspect of your legal firm in one spot from access to all documents, events, people associated with file, time spent and portability.
The Abacus Professional Services Team delivered above and beyond our expectations.
Our customers directly benefit from these changes and love the improved level of service provided to them through our new online member portal.”
I found Office Tools Pro to be very intuitive and flexible for clients and staff. When I started, I was handed the User Guide, and told to ‘see what you think, if you have any questions then ask.’ I found that I didn’t have many questions. Technical support was very helpful. I bought an hour of training and it has been terrific. Projects have saved me seven miles a day hunting down files, trying to figure out who had what and what process it was in. When clients ask ‘when is my return ready’, it’s just a mouse action to get them the information, it is really wonderful.
I have used Abacus for over 10 years, and have found it to be extremely intuitive to use. When using Abacus to manage cases, the process is as simple as doing the client work, then billing the time, and finally creating an event to either follow up on what was done, to perform an additional task, or to appear in court on a specific date. I can then move from client to client, not have to remember anything because I will always know the exact status of each client's matter. And if a client calls, I don't have to pull a file to update them on the status of their matter. Lastly, I am a very effective in my billing using this software.
We chose Abacus Private Cloud for three principal reasons. One is its simplicity — that is, it is intuitive and it's easy to learn; the learning curve is short. Secondly, we needed a cloud system that had security. That's very critical to my practice because I have much private information about individuals and about businesses. And thirdly was cost. For a small office, it just wasn't close. Abacus had the answer.
Amicus is an excellent tool to organize your firm. My favorite feature is the ability to attach documents and folders to files.
We have been using Abacus now for 10 years. This is a single practice law office and Abacus has enabled us to do the kind of work that a much larger firm can do. We are very proud of the product and really enjoy using it and look forward to using it in the future. Thank you Abacus!
AbacusLaw is user friendly. I like the way it captures billing in several venues and how it links names to matters. Opening of new cases is very easy.
Tech support was exceptional, very calming and answered all my questions. It’s very comforting to know that there is such level of professionalism in tech support. I am extremely happy with their work.
Having a case management software that can be customized to how we run our practice is important. Abacus allows us to implement our ways of doing things into our software. It's very convenient and has made our jobs much more efficient.
Everyone on the Abacus Private Cloud team has been tremendously helpful, available nights, early morning CA time, and weekends to get us up and running. We appreciate all the help. I can tell you it makes me sleep a lot better knowing our valuable data is so well protected and not subject to the risks of a local office server. With APC, remote operation is also greatly simplified, faster, and more reliable than having to log in to our desktops. Once we get our time and billing organized we should be able to shut down the old server for good.
Before, we used Time Slips for Time and Billing, and we used File In Time to keep track of the projects, and when we looked at Office Tools Pro, it basically combined both of them. If we can get rid of redundant systems, that’s the way to do it… My favorite feature is the billing. It’s so easy!
APC has been pleasure to work with from set up to use and growth from 2 users to 12 over 2 years. I most like APC's reliability and security from any remote location and device, as well as the hot line customer service technical assistance within minutes of phoning in.
The Client Services team was able to help me with an issue regarding a trust account deletion. Not only did they accomplish the task but did so in a quick and efficient manner!
Results offers an incredible value to our organization. We were able to see an immediate return on our software investment. We definitely got our money’s worth – and then some!
AbacusLaw has helped me organize my case load and contacts. The use of forms has also improved my efficiency.
I cannot imagine managing a law firm without Amicus Attorney. The graphics make it come alive.
The all-in-one case management system and comprehensive cloud environment offered by Abacus are a must have for any legal practice!
The customer support is excellent. The team is always happy and willing to assist with any issues. Pros include having our data in the cloud, the ability to link emails and documents to each client, and the reports capability.
Just like a diet, if you follow the instructions, your billables will increase. Ours did! I like AbacusLaw because it increases billability, gives you more control over your budget, and all of your financial matters are in one place for ease of management.
AbacusLaw is absolutely fantastic! It gives clients the illusion that youve memorized every contact, every matter-virtually every detail of the case. When a client calls, you have instant access to a ton of information.
Now on OfficeTools for several years, I really love the program, it is a fabulous program. Once you get the implementation done it’s a great system. If the top people can use anyone can learn this even the resisters. We replaced 4 systems and while implementation took some effort it was well worth it! We are looking forward to learning more about the portal and implement that soon.
The sales team was incredibly efficient and took good care of us. No matter how busy they got, they were always extremely responsive.
Prior to opening my solo practice, I was a member in a small firm where we used AbacusLaw. When I went solo, in an effort to save some money, I tried free trials with a couple of cloud based practice management programs. None of them measured up in terms of the power and functionality that I had grown accustomed to with AbacusLaw. After a little research on Abacus’ financing options, I realized that for a few dollars more than the monthly cost of cloud based programs, I could purchase AbacusLaw. With AbacusLaw Gold I have time, billing and accounting features as well. I could not be happier. I have also received THE BEST assistance I’ve ever experienced from Abacus technical support.
I highly recommend Amicus Attorney to any firm looking to modernize and more effectively manage your law firm and case load.
Amicus Attorney saves you time and helps you stay organized.
Anyone attempting to be a virtual lawyer needs this program and this platform. My office is anywhere I have Wi-Fi and my practice is possible because of this piece of technology. I can walk into a courtroom with 10 cases in a row to do, and not carry a piece of paper because my case notes are there at my fingertips. All of this would be nothing if not for their customer service!
Your level 2 tech in Toronto Alex Wong was GREAT in dealing with all of the issues we had going back about 3 weeks ago. Wanted to put a shout out to him as well.
The Abacus Support team is courteous, helpful, and incredibly prompt. They always go the extra mile to resolve any of my issues!
It is very easy to use and we can now communicate between our two offices and get work done that we were not able to do previously. This is a total game changer for how I will be able to practice law.
The benefits of using Abacus are enormous. From managing information, prioritizing, communicating, to generating letters, Abacus has improved our firm 100%.
It is easy to use and a great way to organize your client information and calendar.
The APC Total Care Team has been helping me migrate from AbacusLaw to Abacus Private Cloud. There have been several long conversations where your team has patiently helped me with all my concerns and questions. The team has never made me feel bad about not understanding things three or four times in a row but reassures me, and that is something to be truly proud of. I just wanted to let you know that your customer support has been fabulous!
Abacus Private Cloud is definitely the way to go, especially for firms who don't have the time, budget or knowledge to manage their own IT infrastructure. Abacus Private Cloud provides all of the support we need and all of the tools necessary to run our firm in a way that allows us to maximize profits.
Frees your mind to concentrate on building your law practice and not losing control over it.
My practice would be more complicated and time-consuming without Abacus Law. Since I started using it in 1997, the program provides me with immediate access to client information including phone numbers, insurance adjuster’s names and case information. The program also provides me with protection against missing time deadlines which makes me sleep better at night. Abacus is the first thing I check in the morning and the last thing I check before I leave the office.
Once I purchased AbacusLaw, my legal life improved. My favorite thing is the database. I can go to any judge and tell you what cases I've had before them. I can look up any attorney and tell you what clients they've represented. If I can't remember a name, there it is in AbacusLaw linked to the client, or the judge or opposing counsel. It's great!
Results gives our sales team all the tools they need at their fingertips. We are satisfied with its ease of use for the team, and increased sales for the company. We are able to effectively and efficiently plan calls to both existing clients and potential new ones and get the most out of that contact because all of their history is easily accessible to us.
APX is so easy to use and it integrates perfectly with my software, which is convenient because I don't have to go outside of my system to process a credit card transaction.
Quick, easy, automatic. APX integrates seamlessly with my billing process and is a great time saver by means of not having to wait for my invoices to be paid.
As a sole practitioner, I could not function without Amicus Attorney.
I have used Abacus Law for 15 years. A firm that uses all the functions in AbacusLaw is on the cutting edge of efficiency. Abacus Law 2012 now allows wireless syncing with devices, including iPhones and Android devices.
The APC support team was able to provide fast support when I needed it the most. They rock!
It is so good, you will be able to reduce your overhead by eliminating staff or by using office time more efficiently.
The Abacus Professional Services team has been calming, knowledgeable, and their ability to fix issues admirable. We cannot thank them enough for sticking by our side each time we called in for help.
Whyte Hirschboeck Dudek chose HotDocs because it's the industry leader in document automation tools and because it can perform the complex logic required to build our legal documents.
John helped us today install our updates, fixed several major problems, and one very unique problem that we stumbled across! He was very patient and very kind!! Thanks for hiring such great people.
Paul has been extremely helpful in the upgrade of our firm’s Amicus service. He sent timely follow ups (even thought we were a bit delayed on our part) and has been very prompt in his responses to any questions that we posed to him. We notice that he even responded to our queries after regular working hours, which was very impressive. We look forward to working with him again as well as other outstanding individuals at Abacus.
The user-friendly case managment system, security measures, remote access, and technical support are a few of the reasons I would recommend Abacus to any law firm. Abacus Technical Support responds almost immediately to our requests and resolve what issues may come up in an efficient and effective manner.
Its so much easier to work now that all of my systems talk to each other. I dont have to check multiple places for information and I can work seamlessly whether Im in my office or at home. AbacusLaw has given me the freedom to focus on my clients.
We had several different programs for contact management, due dates, tracking, and we were looking for a solution that would do all of it in one, and WorkSpace looked like it would do that. The biggest impact for us was the ability to tack the entire Projects and Workflow process.
I caught on to AbacusLaw fairly quickly but really got hung up on the accounting. I asked for some help and it was Dilyara Sharapova who returned my call and that was over two weeks ago. She helps me daily with questions that come up or when I get confused in a process. She has been absolutely WONDERFUL. I told her today when I was asking her questions that I’m still not done with needing her knowledge, I just hope I need less of each day going forward, however I will still send her emails just to say hi and see how’s she doing. Please congratulate her on going ABOVE AND BEYOND to help me out. I know how busy your specialists are and for her to give me the special attention that she does, I know she gives it to all of your clients and is an asset to your company.
Switching to the cloud was rather stressful for me and I imagine for most attorneys. The support team was incredibly responsive and they projected calm and confidence throughout the process.
Not having to worry about server-related technical issues has lifted a huge burden from our shoulders. With the Abacus team handling everything, we're able to focus on our clients and growing our firm.
I simply could not run my office without Abacus, I couldn’t do it. I first saw it 25 years ago, or maybe a little more. I was looking for something that would help me to put all my practice in one place. Something so that I wouldn't have to be going here, there, and everywhere to find what I wanted to find. Abacus was just perfect. If you want to practice law and have it easy and simple, in terms of processing data and processing information, Abacus is the best thing there is out there.
AbacusLaw always helps keep you on target. It’s a self-checking mechanism as well as a diary system and an office communication system.
Results CRM in-the cloud has removed the dependency on an individual team member’s availability. No matter where we are, anyone on our team has the info they need to follow up with our prospects, ensuring we do not miss a sale opportunity.
AbacusLaw makes every case detail available to all of our employees. Anyone can take a call from a client and see exactly what the attorney, paralegal and secretary have done, see when medical documents were received, review the scanned documents and respond to clients immediately with the right information. AbacusLaw ensures we collaborate effectively, stay on top of all our deadlines and statutes, and smoothly handle our large case load.
Abacus is efficient, reliable and intuitive. It works the way one would expect it to work – easy to understand, flexible and easy to customize. It enhances efficiency in supervising groups of cases, and provides a clear, concise overview of particular cases. It also generates reports which are clear, concise and helpful in doing different types of analyses.
It has changed our firm, it is just wonderful. Being able to know in the process where we are with tax returns, find the files, have good metrics about where we’re spending our time, and overall managing our practice has made a huge impact. We’re just thrilled.
I started with AbacusLaw in 2004 as my practice management software and have been using it ever since. AbacusLaw literally does it all from managing my calendar, to billing, to document development. I highly recommend this software to my colleagues, at least the ones I like.
As a criminal defense firm, we are all out of the office quite frequently & whether in arraignments or meeting with clients. Abacus Private Cloud gives us the freedom and flexibility to work from anywhere. It also lets us choose whatever device we prefer – I like to use my iPad while another associate prefers his Android. We are no longer confined to our office or to one device to do our work. This has made a huge difference in our quality of life because we can devote more time to our clients and families.
Abacus Private Cloud is the answer to everything I needed! Now that all of my systems work together and are managed and supported by one team of experts, I can spend my time focusing on my clients, instead of dealing with IT headaches.
HotDocs has turned us into the Starship Enterprise of legal aid. Legal Aid SA is taking legal aid where no legal aid organization has gone before!
Immediately after clicking off a payment I like how APX automatically emails you a recipt, confiming that everything went through correctly. It's easy to utilize- I would recommend it to other legal professionals.
There are over 1,500 individual HotDocs templates. Last week alone we used these templates to create thousands of documents.
Overall, Amicus has helped increase the firm’s overall stability, as firm members are taking advantage of the many features and resources available to them.
I wanted to tell you that I received nothing but outstanding service from Dylan and Tom during this purchase. I made the call this morning and we purchased it by afternoon with all the help these gentlemen put in. They have been attentive, immediate responses and catering to our needs. Thank you for hiring such great innovators.
I don't have to ever call in one of these IT guys that, I think, probably doesn't know much more than I do, but he can just get paid by the hour to guess. That has been a big, big benefit to us.
I started with AbacusLaw in 2004 as my practice management software and have been using it ever since. AbacusLaw literally does it all… from managing my calendar, to billing, to document development. I highly recommend this software to my colleagues, at least the ones I like.
I must confess that I’m totally enjoying the benefits of working on the cloud. The professionalism and support from Abacus has allowed me to continually travel whilst enjoying the benefits of the Abacus Private Cloud.
If you want to capture all of your lost time, this is the program to ensure that all of your time is accounted for. The only way to make sure your time is not billed is to ignore the program features.
Through implementation of HotDocs, document production has been significantly improved at J&T BANKA. A central place for document templates has been created and the text and typography of documents is standardized and managed. Through the HotDocs Hub versioning of documents has been secured. Now HotDocs is one of the important banking systems in J&T BANKA.
Our entire legal staff uses AbacusLaw all day, every day. It makes it easy for us to access and maintain our client data base, delivers reliable calendaring and its reports help me manage my firm on everything from checking the status of our cases to filtering contact records for marketing.
From the get-go the Abacus support team has been of tremendous help to our firm. Their knowledge and support are invaluable. The service we have received is above and beyond anything we have ever expected. My experience has been nothing short of exceptional!
AbacusLaw is excellent! Keeps all files up to date! I can link each email with each file so I never worry about what things have already been done. I can easily set reminders, tasks, appointments and easily access them from the calendar or the client file.
It's not nearly the exhausting process it once was, and people can direct more focus and attention to the legal issues. They don't have to worry anymore about the administrative side of things, writing the same information over and over again or making sure everything is in the right place and filled out correctly. The system now takes care of all of that.
I have been a loyal customer of the Amicus Attorney software for years, while recommending it to colleagues wherever I go and I am certain that moving forward will be great for us all!!!
I would recommend it for firms that are sales oriented. We run our entire sales process through Results. We use the opportunities as a sales funnel which allows us to move items through the process and we can see right where we are at. This is very valuable in forecasting and planning.
I am writing in to let you know that I was highly satisfied with my experience with the Abacus tech support. I called in for a problem, and within just a few minutes, IT WAS SOLVED! It took a little time, a little effort, and a lot of patience and a whole lot of willingness to see the problem through. That is HUGE in my book!
Our implementation engineer has been outstanding in his assistance with our move to the Abacus Cloud. He’s been two steps ahead of our innumerable questions which is tremendous!
With 250,000 users they must be doing something right! I suspect that those of us without issues don't bother to comment. It makes sense that if you have had a problem then you squawk about it. I know I do! Our firm has been using this product for over eight years. In recommending it to another firm I came across these reviews. I could not disagree more. Like any system it takes some training. We hired an outside instructor to come in for two days to train. Once we got the basics down we grew with it. The nice feature it comes with is that every time you log in, it gives you tips for the day that expand your knowledge or remind you of something you may have forgotten. The features that I appreciate most are linking your emails from Outlook to the matters file. That is an enormous time saver. The notes file is likewise extremely useful in refreshing your memory on things that have transpired. Both come with a preview of the content similar to your email. It makes life easy and certain with the current forms embedded for civil matters and court forms. The home screen might not be as pretty as some but it is very simple to understand and use. Documents get scanned and saved to the matters file with ease. Overall there is nothing about our personal I jury cases I can't put my hands on quickly. And remotely when I am out of the office. Some have complained about customer service. I guess that is a universal complaint we all have with almost software company. But honestly, when our IT guy gets on the phone with them and they speak the same language, we have never had a problem. I could not run our firm without Abacus.
The Customer Service provided by Abacus is extremely professional, knowledgeable, and very understanding. Not only should they be commended but they provide amazing customer service!
The most significant benefit, however, is that it provides the tools to better manage the work being done by the firm. The focus for the “firm of the future” has to be on providing value to the client. OfficeTools WorkSpace helps us to ensure that projects are completed on time, and it allows special “value” projects to be added & tracked.
Abacus' customizable features and packages helped me focus on different law subjects. I love the calendaring, which helped me create some workflows for my firm. In addition, I enjoy the mobile feature, which keeps the information synced to my laptop. The key payment features are also helpful. Also of importance is how everything is attached to a matter, which makes information and relationships easy to find.
Abacus Private Cloud is my tool of choice and has given me the portability I need to support my clients at all times.
It is a must for the practice of law. Hard to practice without it. Wish I had done it years before.
I've used AbacusLaw since it was first developed. I've never blown a deadline, or lost client info. Can't recommend it enough.
I tell everyone I know they should be in a private cloud. The security is there - it's a non-issue. The connectivity is there. The flexibility and collaboration is there. There's really no reason not to make the move.
The Client Services support team has been an absolute pleasure to work with. They are quick and handle every issue we throw at them.
AbacusLaw has been very good for my office and staff! I likethe simple way it fits into my legal practice which keeps dates and matters calendared and organized in a very efficient manner.
Designed for lawyers, easy to use, and powerful, AbacusLaw helps me manage my practice and do my billing. The calendar coordinates well with my Outlook and mobile device.
We’ve been with OfficeTools for seven years and never looked back. Our firm was growing and tracking returns was a logistical nightmare for staff and embarrassing to tell clients that we needed to call them back because we didn’t know what the status was of their return. We had substantial write-offs of staff time and when we switched to WorkSpace they were completely eliminated.
With so many other “disruptive” alternative providers emerging, lawyers will need to be able to offer something more than what clients can do themselves over the internet. HotDocs powerful automation, combined with its cloud platform, should enable even the smallest of law firms to access the type of technology that previously only the largest firms could afford. It wouldn’t have been possible for us to build a business like LawHawk without the ability to leverage a world-class platform like HotDocs.
The software is very easy to understand from a programming perspective, so we have the ability to modify our templates internally. The granular control we have allows us to react immediately to regulatory and process changes requested by our legal department.
John was very helpful answering my accounting questions. He was very knowledgeable and was willing to go the extra mile for me.
We decided that we just needed something that was all-in-one… We wanted to get our CRM and our Documents all in one place. We gave you guys a try, and so far we’re very satisfied. It’s very easy to keep track of what you have to do. The staff knows what to do,and all the partners and managers can see who’s busy and who’s not.
We couldn’t get other applications to integrate like we wanted to, QuickBooks, time management, billing, and a contact database. We wanted something that would integrate everything together, that’s when we found OfficeTools WorkSpace.
I practice in Phoenix, AZ and specialize in foreclosure defense. My practice has been booming the past few years during the recession because (unfortunately) so many homes in my area are in foreclosure. It got to the point where I had to start turning potential clients away because I was strapped for resources with the clients I already had. A friend of mine told me to check out AbacusLaw because he was able to take on more clients, with his existing resources. After an initial ramp-up period, the AbacusLaw program not only made my practice more efficient, but it gave me the processes I was lacking to further improve productivity. I have been able to take on an additional 12 cases per month, without hiring additional staff. AbacusLaw is great!
AbacusLaw is everything you need to manage your law practice in one convenient place! The technical support that comes with AbacusLaw is world class - you talk with a real person who cares about your problems and will work with you to fix any issues.
I like it. Its worked for me for over 10 years. Support is great. I haven't seen any similar product that does everything that Amicus does for the price.
Some of its pros are its ease of use and keeping cases organized, making work flow over all a lot easier. It's very user friendly and I am always happy with the customer support.
As a small law firm, the Abacus platform meets all of my needs. Their team is always a pleasure to work with!
Just wanted to let you know about my positive experience in dealing with Ed Stockwell. He has been patient and helpful throughout the migration progress from Amicus to Abacus and I am very pleased with the outcome. He continues to work with us addressing our issues and if he is unable to assist us in a particular area, he directs us to someone who can.
I will never know the feelings of satisfaction and fulfillment experienced by a software developer who receives client accolades about new software features. I can only imagine; however, that they pale in comparison to the feelings of joy and elation clients experience when they see new features and functions that they’ve asked for be implemented! Receiving the latest AbacusLaw upgrade and seeing some of the features I’ve recently suggested is truly amazing! Thank you!
Results has a unique combination of playing well with other programs and keeping track of details not available in QuickBooks. It has allowed us to significantly streamline our invoice, vendor and time tracking processes to increase our billable time and bottom line.
I would not be in practice without Amicus Attorney. It is the lifeline for enabling me to do what I do.
Of the vendors we considered, only AbacusLaw came highly recommended by a colleague. It can also provide the deep level of flexibility and customization we need.
AbacusLaw's centralized calendar in conjunction with matter and name organization speeds up our production time. We have been using it for a little over a year and it has made our office more successful. The incorporated outlook email sync saves the email and time.
This software allows me to run my small law firm without having to hire full time assistants and automates about 80% of my administrative tasks. I've done lots of research. Not too many companies provide the same level of service and features for the same price. Highly recommend it.
Amicus Attorney helps save time in finding information and keeps me on top of what needs to be done.
Thank you, AbacusLaw is really great. You can teach an old dog new tricks! I wish I had had this software when I started my practice 10 years ago. I am looking forward to becoming more efficient.
Easy setup and user friendly. As the owner of a small company, I'm always looking for ways to be more efficient with user friendly products. Abacus is a reliable product, provides good technical support and customer customer service.
The client services team was extremely pleasant to work with! They stuck with my case and solved my problem!
Thank you so much. I have never in my 30 years as an attorney business owner received such prompt, professional, courteous and helpful response and communications from any business or company. I was very impressed with Abacus' CEO's personal involvement. That is very unusual and extraordinary. Now I know why I've stayed with ABACUS for so long. You have made it a truly exceptional company. Thank you again.
I have been with AbacusLaw through 4 firms over the course of 10 years. I think anyone failing to use practice management software is crazy and AbacusLaw is the most cost efficient one on the market.
Abacus Private Cloud is the customized virtual platform our firm needs to facilitate operations across multiple departments and offices.
Easy to use and effective calendaring system that integrates with QuickBooks.
Results software has provided us with the tools we needed to gain insights into our business. We love how robust Results is! There are so many areas where we can track our customer and staff activity in such an easy format, that we have gained efficiencies in almost every area of our business. It was also great that Results integrates with Quick Books and Outlook.
Just a note to thank you again for the great customer service. That is one of the primary reasons I switched to your software. Secondarily, the fact that the software is portable in the event of a system wide failure, makes the software more attractive than any other product out there. Thanks, as always, for being there when I needed you.
I have been using Abacus in my estate planning, wills, and trust management law firm since 2006. Abacus is one of the most useful and intuitive software systems I have used, providing convenient and reliable client information lookup capabilities and powerful reporting tools. I would not want to run my law firm without it.
Amicus gives me the ability to be a great advocate for my clients, and still have a life outside the office.
I wanted to praise Robyn Drake and Cloud 9/Abacus for the wonderful service I have received recently. Robyn is pleasant, dependable, prompt and thorough. She is a delight to work with.
“We’ve been with OfficeTools for over 5 years, the software really helped us change our workflow. We came from a big firm in Abilene and the software they used was too big and many other options were either too small or too big for us. We couldn’t find a good software package that would fit us well. When we were looking at OfficeTools our workflow was really segmented making it difficult to manage and unable to track.”
The APC Implementation team did a great job in helping us with the transition from on premise Abacus to the Abacus Private Cloud. Their patience and work ethic made the process simple and easy to follow.
I love Results! I get real-time insight into how all my projects are going, and I can focus my time on what actually matters - spending time with my clients.
We’ve been using Abacus – we started using it 5 years ago when I started fresh out of law school as a solo practitioner. At the time the main concern was it was the least expensive option on the block – an option that I’ve never regretted. We’ve gone forward and never looked back. We now have three attorneys and four paralegals. The service department is incredible. It’s still I believe one of the least expensive options around and we would recommend Abacus to anybody that was looking into it.
Amicus practice management software is very comprehensive, functional, and practical for all types of legal professionals, from solos to large firms.
We are very pleased with the program. It has helped us a lot, especially with the template merge features and basically our law firm could not operate without it. We thank Abacus a lot for this program and its helped us to do many, many things for our firm and for our customers as well. We thank Abacus for all they’ve done for us. Thank you.
The interviews lessen the amount of user interaction needed to complete a document, which simplifies the process and saves us valuable time. Not to mention, being in the legal industry, the opportunity to include technology like HotDocs was incredibly attractive.
I would like to thank the Abacus team for their assistance during our transition. The customer service team was extremely patient and accommodating!
The great thing about Abacus is that it completely takes the maintenance aspect out of maintaining the software required to run a successful law practice. The cloud environment functions as a virtual private server, which is entirely maintained by Abacus, allowing both seamless storage and integration of all firm software and resources.
Just wanted to say thank you to Abacus who has been supporting my business since 1991. It really helps keeps things organized; I can find phone number and information and notes quickly and really helps an awful lot.
Abacus Payment Exchange is convenient, easy to use when clients want to pay with a credit card, and cost effective. In fact, it is costing us substantially less than the previous vendor we used. It also works really well in the cloud environment. At this point, APX has become a necessity for my practice.
Results provides the powerful business management tools we needed to link all departments together and make data immediately accessible. The Results development team even made custom modifications to the software to meet our needs. Because everyone has access to up-to-the-minute data and documents, we are better positioned to make informed decisions and be proactive.
Jose Romano has been consistently available, proactive, professional, and well-informed about a range of topics/concerns affecting us as new Abacus users. He has acted as a liaison between our firm and a range of Abacus (and Amicus) technicians, and also between our firm and Abacus sales. As a new Abacus user and as a professional for whom hiring and PR are of paramount importance, I can genuinely report that Mr. Romano is an asset to AbacusNext, and that he represents the company and his department extremely well. We feel lucky to have been in contact with Mr. Romano *specifically* throughout the past months, and are pleased to provide feedback to that end.
Abacus is great. I like many aspects of their system, but the one I would like to focus on is their customer service. They are always there, respond quickly, and always follow up with me to ensure I’m happy with the system.
Abacus Private Cloud offers our firm the efficiency, security and compliance we need, all for a predictable monthly cost. With immediate access to all documents and applications, everyone always has the information they need at their fingertips.
Using AbacusLaw is like having another assistant in the office with you. The software is easy to navigate once you get the hang of it. Custom additions are easy to make on the fly. The security of the cloud is important and with the scanning of files, all your documents are safe and retrievable from anywhere with remote access. Staying on top of important matters and being able to pull down documents and forward them can put your office at ease.
My name is John Bedard and I am an attorney in Atlanta, Georgia. I own a small firm of only four attorneys. I have been a proud Abacus beta tester for many years. In 2009 I left a successful partnership to start my own firm. At the time, I felt very strongly that my new firm needed a solid foundation of software tools upon which to operate and grow my practice. I needed complete law practice management tools, something my old firm did not have. I studied the market and tested a few different products. I chose Abacus Law. The biggest factor in that decision was how Abacus handled email. This was a very big challenge at my old firm and I wanted something to solve that problem. Abacus e-mail features have come a long way since 2009! And my conviction that Abacus is the best tool for my office has not waivered since. Over time, my needs for software features grew and when I could not find them in Abacus I spoke up. As a result, I was personally invited to become a beta-tester to which I happily accepted. It is truly amazing to see some of the suggestions from my office actually become full-fledged features in AbacusLaw! Recently we found some “hidden features” in an Accounting beta that caused billing to malfunction. It was Friday and “billing day” was Saturday. I couldn’t get the bills out. Panic ensued. The only thing I knew to do Saturday morning was report it the beta email address. To my surprise, I received an immediate response on Saturday morning. I felt so conflicted between asking for weekend help and waiting until Monday to do billing, which would no doubt cost me an entire workday. By Saturday evening, I had a fix installed and I completed billing Sunday morning. I was utterly impressed – little Atlanta law firm was receiving such personal, emergency service. I felt like the missing person for whom the government dispatched the entire military apparatus to locate and rescue. I am so grateful for their patience and expertise. They cared about me. It is easy to forget how our work affects lives. If we cannot bill, we cannot earn income. That income feeds my family of 5. It buys diapers for my associate’s 7-month old daughter. It helps my other attorneys feed and grow their families. Our entire law practice depends on Abacus. It is the foundation of our firm. It is our most important tool. Thank you to the entire Abacus team for the work you do for us.
I am extremely happy with the service I received and I am also sure others in the office will be pleased as well.
Ive been using Abacus since 1995 for my calendaring needs. Abacus is the best product out there that allows calendaring for local rules as well as state wide and federal rules. No other program offers this at the same service and price. Ive used Abacus for almost 20 years and will continue to use it. Thank you Abacus!
We would strongly recommend Amicus Attorney for your firm. We appreciate the interface of Amicus and the front office and back office functionality.
AbacusLaw is an intuitive program that requires a minimum amount of training for the lawyers and administrative personnel.
Best purchase we have made… I couldn’t imagine trying to grow the firm without it.
After receiving my on board training, I’m very excited to use the Abacus Law systems. Looking forward to years of successful association with the Team at Abacus law.
We needed customized screens for each type of case we handle. We described our vision to the Abacus team and they surpassed our expectations in creating what we pictured & only better!
Our corporate attorneys like the standardization, ease of use, and the fact that they can create packages of documents with the data gathered from client interviews. For developers, HotDocs provides a good framework for delivering customized document workflow solutions.
I've been working with Charlie Rosenberg in the Professional Services division to complete the installation and migration from Amicus Small Firm to Abacus Gold 2016. Charlie could not have been more knowledgeable about the program and considerate about meeting our needs. He patiently addressed any questions we had and went above and beyond to assure that we were pleased with the outcome.
The functionality of AbacusLaw running on the superior cloud service Abacus Private Cloud make this a no-brainer! All of my applications and programs are integrated in one place for one excellent price.
I've used it for years, I get each upgrade as soon as it comes out and the support is fantastic. I cannot say enough good or recommend it highly enough.
As a rapidly growing organization with many different locations working together, Abacus Private Cloud™ is a quick and responsive environment that remains customizable and reliable.
I would like to take the time to thank Jerry from technical support for his fantastic customer service. I have spoken to Jerry at least 4 times and each time he is very courteous, patient, knowledgeable and takes time to ask someone else if he doesn't know the answer. He is a great asset to your company.
I am a new purchaser of Amicus, and was having some problems during the installation process. I called today and had Jennifer of your office deal with the outstanding issues. She took her time, made sure Amicus Attorney was operating properly, and helped me change my mindset from regretting my purchase to being very happy with it. She is an asset to your team.
When I purchased OfficeTools WorkSpace More than 10 years ago, I wanted to get rid of Phone slips. Your software not only handled phone slips, but also projects, scheduling… I said “I need this!” Now it even syncs to my Outlook and to my Phone. I put an entry in my iPhone and my secretary instantly knows that the time has been blocked out, and vice versa. We also use the Document Management System, we scan and shred everything, and now everything is very easy to find – No more jumping out of my chair to look through the file cabinet
As an Abacus Private Cloud client, I recently purchased a new software program from a third party vendor. I contacted the APC Total Care Team late Friday afternoon to install it on my system. To make a long story short, the APC team did not receive the download link from the vendor. Instead of turning me away to solve the problem myself, the engineer stayed on the phone with me while I attempted to sort out my issue with the other vendor. To make matters worse, I was under pressure to have the program installed because I had a training session scheduled on the new program for Saturday morning. The APC engineer was gracious and patient throughout the entire process and even gave me extra tips on AbacusLaw while we were on hold. He made me feel like I had someone on my side while I was experiencing extreme frustration with the other vendor. In the end, he was able to successfully install the program for me! On Saturday I woke up to an e-mail from the engineer asking me if everything seemed to be working okay with the new program. Later in the day I emailed him with another question and he called me, on a Saturday, to assist me. The APC team’s care and concern for the customer is noticed and very much appreciated! Experiences like this confirm why our firm is always recommending Abacus to our legal colleagues.
Having been a satisfied desktop user of Abacus for 10 years, I was excited to modernize my software and take advantage of cloud computing. The result was more than I could have hoped for.
A good system which has really enhanced our practice and raised our own standards.
I recommend this product, and the company service behind it is excellent.
Always pleased. Easy to use, and great functions. Love all the report options and billing is a breeze. The overall look is great also.
I wanted to touch base with you to let you know that your employee, Andrew Rodriguez, our point of contact at Abacus, has been wonderful during our upgrade and subsequent cutover to the Abacus Private Cloud. Andrew is always promptly responsive and willi
The Abacus Private Cloud Implementation team is great! They were able to answer all of our questions promptly and helped us overcome cloud migration problems with our previous service provider. The Abacus Team was patient, professional, and knowledgeable!
Using Amicus Attorney increases your firm's profitability. It pays for itself with its ability to capture time entries for items you forgot.
With eight different users at our office, Practice Management it is extremely beneficial with contact management. We take pictures of all of our clients, and we’re able to follow up on key deadlines, so it is making us more effective and efficient.
Great program with amazing support. I love that we have all of our case information in one area which is easy to access and configure to our needs.
At the time, when I realized that I could have Abacus Law and Abacus Accounting in the cloud, it made a lot of sense to me. It saves me time, saves me money, and is perfect for Dorenfeld Law.
Cloudnine is a wonderful alternative to using an in-house network when it comes to cost and efficiency. Its technical support has always been extremely helpful and respectful even when I overlooked simple solutions. The team also went way beyond the scope of their job to even help troubleshoot things that occurred on my end.
I left a very large firm and decided to start my own practice. We started out small and I tried many programs and then as we grew things got out of control. When we found OfficeTools we wanted an-all-in one solution, and now we use the tracking, billing, documents and many other features. Even after a few years, I went to the conference and found more things I could implement. I sync my information to my phone, and I use my iPad to get to everything I need remotely. WorkSpace helps me know if any projects are falling behind and I can track all my teams workload. All of this helps me sleep at night.
Buy it now. Don't wait. You will be amazed at how much time it will save, and how it will help organize your practice.
I am so thrilled with the way AbacusLaw has changed my practice! I am now able to handle 3 times as many cases in the same amount of time.
AbacusLaw 2015 offers a friendlier user-interface and facilities greater collaboration with our remote employees. Everyone has visibility into the case file and can easily find the information they need.
I wanted to express my gratitude to Nic. He has been extremely helpful and competent, and has gone above and beyond to listen, diagnose, and troubleshoot in Abacus; or at the very least explain the process to resolve issues. He is timely and always follows up with me. I believe he is an absolute asset to Abacus and I hope for his continued service and more support persons with Nic’s work ethic. I want to thank him again.