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3 Ways the Cloud Will Improve Your Client Service


With industry experts estimating at least 83% of enterprise workloads will be in the cloud by 2020, it’s no surprise more and more tax and accounting firms are considering a move. But successful independent tax and accounting firms like yours are successful because of their persistence in putting their customers first. So, before you investigate this trend and move your services to the cloud, it’s worth pausing to consider just how this will affect the way you serve your clients.

Are you ready for a pleasant surprise? You’re right to suspect there will be an impact – but it’s an overwhelmingly positive one. Here are three important ways moving to the cloud will improve the way your accounting firm helps your clients:

1. Clients can access information from any computer and any location.

When you move your company data and customer log-in portal to the cloud, you’re giving your customers the gift of freedom. Whether you use a public, private, or hybrid cloud environment, your customers will be able to access it any time, anywhere, and with any device. The increased access allows you to be the face of convenience and accessibility for your customers, which will translate into increased usage.

2. Clients can rely on access to their data.

Any firm that’s experienced an outage with its local storage devices knows you don’t want to mess with uptime. If you or your clients can’t access important data at the specific time you need it, it’s more than an inconvenience; it affects your entire business’s ability to function. Moving to the cloud virtually eliminates this risk, providing you and your customers with a 99.999% uptime guarantee. This means no matter what natural disaster or outage is occurring where your business operates, the data of your firm and clients remains safe, accessible, and downloadable.

3. Clients will know their information is secure.

In 2017, 80% of businesses experienced a cybersecurity-related threat to their data, so it’s understandable that data security is a No. 1 priority for tax and accounting firms. Storing your data in the cloud with a provider like AbacusNext allows you to offer your clients unsurpassed confidence in the security of their data because their data is protected with above-industry-standard measures, like 256-bit AES and SSL-A rated global data centers. The Abacus Private Cloud can also be customized to meet additional compliance standards, like Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS).

Hands down, moving to the cloud will affect how you serve your clients. It will give them more flexibility, accessibility, and security. And, all those benefits will reflect well on you and your team. It’s no exaggeration to say that moving your practice to the cloud with software and private cloud solutions will unlock its potential and make your accounting practice operate and communicate more effectively.

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